Name: Hampton Inn By Hilton Auburn
Address: 736 Southbridge Street, Auburn, MA
Telephone: (888) 420-1645
Rating: 4

Liked: Fantastic two night stay; great room; great breakfast.

Good

Liked: The lady that worked at the breakfast area is so amazing! She was very welcoming and helpful. The food was really great too.
Disliked: The pool was not up and running.

A great value when staying...

Liked: Comfortable. Quiet. Clean.

overall ok. Thanks for considering...

Liked: Sheri at front desk excellent-friendly and understanding of problems-see below and reacted immediately about the toilet. Nice and comfortable room.
Disliked: 1. breakfast ok but eggs dry and no taste and ran out of one coffee and had to track someone down who was frustrated w the coffee makers they have. 2. Toilet handle- had to play with it to get it to work and the next morning- it literally came all the way out. This one really surprised me-out of all the things that should work- toilet should be top of the list. Should be on list to check before the next person comes. As I said above, Sheri responded immediately. I said we would be gone a good bit of the day at a wedding and it would be much appreciated if it could be fixed when we returned. 3. Mold on various locations in the shower. Also, some locations on the edge where holders or screws missing on door guide. 4. Heat- never experienced a heating system like this one- we are used to setting the heat to say 69 and it heats it up and maintains it, cycling as needed. our thermostat shows the temp of the room and the temp we set it at. In our room, we spent a good bit of the stay with it pumping cold air- we set it on 70, and it would take awhile to produce hot air and then once at temp (I guess because there is no indication of room temp) and then it would be pumping cold air. I called the front desk and she tried to explain that is just the way it is and when she could see I wasn't satisfied, she sent someone up who basically said the same thing- it is what it is-sorry about that. Can't do anything. Don't know if all Hamptons HVAC are like this? I am a Hilton Honors member and would ask about heat in next booking.

Exceptional

My stay was great !

Liked: The staff was friendly and helpful. The property was very clean and quiet.
Disliked: The room temperature was a little chilly but I just got an extra blanket.The Hampton inn sign outside the property should be larger and brighter for the entry way (driveway)to the hotel