Hampton Inn By Hilton And Suites Syracuse Erie Blvd I690

The room; continental breakfast and staff were all nice and proper as you would expect from this style of hotel. The pool's dirtiness was the most disappointing part. Main reason I booked this hotel.

Liked: The cleanliness of the room.
Disliked: Indoor pool was dirty. Insects and other items were floating around the pool. The pool also had a sliminess to it on the walls and bottom, such as it hasn't been properly maintained.

I am still waiting for a refund since they double charged me then instructed me to call to make a complaint and request a virtual credit card. The manager of hotel hasn't returned my calls regarding the matter.

Liked: The room was clean and bed comfortable.
Disliked: Double charged.

The service and people were amazing. Beautiful room and community area. Can't wait to stay again.

Liked: Everything.
Disliked: None.

When we left the first thing my husband and I said was we would stay here again in a heartbeat. Everyone was great!

Liked: Friendly; comfortable bed & linens.
Disliked: Hair dryer broke the only time we used it.

Relaxing, comfortable and great staff

Liked: Location was convenient, staff were very helpful and friendly.
Disliked: A little dated, but not to the point of a negative rating

Superb

Liked: The waffles were good….i like cinnamon. Coffee was hot and plentiful!!
Disliked: I passed the entrance street twice…better:higher signage (similar to the Korean Barbeque sign) would be helpful. After I found the correct street, the barbeque sign became our landmark.

Very good

Great

Liked: Staff was very nice !!!! and helpful

Exceptional

Liked: Clean, very welcoming staff

Perfect

Liked: ⭐⭐⭐⭐
Disliked: N/A

Very good

Liked: Staff was friendly and happy to help

Very good

Superb

Liked: Location is perfect for our needs. Breakfast is always excellent.
Disliked: Door to the room (309) is in need of alignment. Doesn't close properly.