Hampton Inn By Hilton And Suites Omaha Southwest La Vista

Exceptional

Nice and clean…good less than...

Liked: Room was nice and big….
Disliked: Toilet/tub/shower space small

Exceptional

It was dirty, gross, and...

Disliked: Stains on the sheets in multiple rooms. They moved us rooms and there were stains on those sheets as well. The front desk worker told us that they are having trouble with the house keeping and that “no one wants to work anymore”. Still they didn’t offer us any compensation besides points towards our next stay. Not helpful because we will not be back

Good

Very good

Very good

Superb

Liked: I want to extend my heartfelt thanks to Rachel for her outstanding customer service! When I booked our room a couple of weeks ago, I mentioned that my wife and I had stayed here after our wedding 17 years ago. This hotel holds a special place in our hearts, and now that our kids are 16 and 14 and fairly independent, we can enjoy an evening together without worry.My wife brought her Styrofoam pillow for medical reasons, but unfortunately, we forgot to take it home. Thankfully, since we live in Gretna, I called the front desk, and Rachel took my number, promising to follow up once housekeeping arrived. When I went to pick up the pillow, I shared our story of staying here all those years ago. Rachel immediately recognized us and said, "Oh, that was you! We upgraded your room to celebrate your 17 years."Thank you so much, Rachel! Your kindness and attention to detail made our stay truly special. It was incredibly humble of you to go above and beyond without expecting any recognition. In fact, had it not been for my own forgetfulness and our conversation, your thoughtful gesture might have gone completely unnoticed. Because of you, we’ll be returning every year for our anniversary. Fantastic customer service from the night staff as well!— Brett
Disliked: The bed was a little soft in the middle for me, but my wife didn't have any complaints.

Very good