Hampton Inn By Hilton And Suites New Haven - South - West Haven

Not an overly clean place. I found other people's body hair in the bathroom/shower. Sheets looked like they just remade the bed without actually changing the sheets, as I found specks and dried bodily fluids on the under side of the comforter. I was too tired to deal with it at the time and thankfully had another (seemingly clean) bed. I ripped off all the sheets off of both beds before leaving so hopefully they’ll get washed. Fridge did not work so the food I grabbed from next door ended up having to be thrown away. While checking out the receptionist was relatively cold. I let her know about the fridge and how I’d have to throw away my food. Her only response was “since you booked with a 3rd party website you’ll get your receipt from them” and turned away. I asked about a charge I had gotten on my card from the hotel, which she coldly said was for parking. They did not ask if I was driving nor let me know about it during check in. I was going to let her know about the state of the room when I arrived, but considering she was already nasty with me over something minor, I decided I’d just leave a review since clearly their staff wouldn’t care and would probably just get defensive.

Liked: It is located next to a Texas Roadhouse. I could eat and drink then just talk to my room.
Disliked: Room did not seem to be entirely cleaned. Found other people's hair in the shower. One of the beds looked like they just remade it without changing the sheets. There was dried bodily fluids on the underside of the comforter. Fridge did not work. Charged for parking but they did not ask if I drove nor tell me I’d be charged for parking. Hotel staff was rude.

Good

Liked: Place to sleep along our trip.
Disliked: Pool was closed, bathrooms upon arrival were out of use. Staff was not overly friendly or helpful..need to improve customer service skills

Superb

Liked: The location the close by restaurant and even though the highway was right there you really didn't hear to much of it
Disliked: No complaints

Great short stay hotel

Liked: Close to restaurants and grocery stores
Disliked: The shower floor was extremely slippery. Be aware!

Exceptional

Disappointing

Pleasant

Disliked: Room was dark—not enough lighting. One small desk lamp and one lamp between the beds. No comfortable chair to sit on. Breakfast was meager.

Exceptional

Exceptional

Comfortable and quiet

Liked: It was easily accessible and centrally located. The bed was comfortable.
Disliked: There was a roach when I was packing.