Not an overly clean place. I found other people's body hair in the bathroom/shower. Sheets looked like they just remade the bed without actually changing the sheets, as I found specks and dried bodily fluids on the under side of the comforter. I was too tired to deal with it at the time and thankfully had another (seemingly clean) bed. I ripped off all the sheets off of both beds before leaving so hopefully they’ll get washed. Fridge did not work so the food I grabbed from next door ended up having to be thrown away. While checking out the receptionist was relatively cold. I let her know about the fridge and how I’d have to throw away my food. Her only response was “since you booked with a 3rd party website you’ll get your receipt from them” and turned away. I asked about a charge I had gotten on my card from the hotel, which she coldly said was for parking. They did not ask if I was driving nor let me know about it during check in. I was going to let her know about the state of the room when I arrived, but considering she was already nasty with me over something minor, I decided I’d just leave a review since clearly their staff wouldn’t care and would probably just get defensive.

Liked: It is located next to a Texas Roadhouse. I could eat and drink then just talk to my room.
Disliked: Room did not seem to be entirely cleaned. Found other people's hair in the shower. One of the beds looked like they just remade it without changing the sheets. There was dried bodily fluids on the underside of the comforter. Fridge did not work. Charged for parking but they did not ask if I drove nor tell me I’d be charged for parking. Hotel staff was rude.

Exceptional

Great

Liked: Good breakfast including gluten free options. Spacious room. Excellent staff.
Disliked: Nothing

I WAS DOUBLE CHARGED AND...

Liked: breakfast was fine. location was fine. room was fine.BUT I still can't get my credit for double booking. I'll be happy to change this rating when I get my credit. Tia wlas very lovely.
Disliked: I'll be happy to edit my review to a very positive rating when I get back the credit for the erroneously double booking.

Superb

Liked: staff were super nice from check in to next morning check out. breakfast was better than I expected, incredible mini scones were the best!

Good, clean lodging

Liked: Convenient location to West Haven. A few food spots nearby. Clean room. Polite staff. Special thanks to Bocari at breakfast.
Disliked: No fruit at 9:15am. Need variety of yogurt flavors.

Exceptional

Liked: I had to pay more for extra time but they took care of me and my family !!! That was very nice

Enjoyed the location and everything...

Liked: Everything looks fine to me.
Disliked: The breakfast wasn’t really my favorite. But it was not bad as well. 50/50

Good service and polite staff

Liked: It was nice that the staff was able to help me and get me into my room thanks kamilah.

Poor Service

Liked: There was a bus stop right outside.
Disliked: The microwave in the room did not work and nobody fixed it even after complaining 3 times.There was no iron box and we did not get it even after complaining 3 times.The housekeeping only cleaned the room once in the 5 nights we stayed.The AC did not work properly.