Exceptional

Great location in the heart...

Liked: Excellent location in the heart of centro histórico. 3 minute walk to the zocalo.

Exceptional

It was OK

Liked: Horrible breakfast and cold food also there was no free snack and coffee room like central zocalo hotel
Disliked: Breakfast and the decorations of the hotel , service ok

Superb

Liked: Excellent Location, Clean rooms, good breakfast, Fantastic service

Very good

Passable

Liked: Personnel was helpful and nice. Hotel location is very good.
Disliked: The room was not that cleaned. The room was tiny and the furniture was not functional. TV location does not allowed a good view.

Will definitely be back again.

Liked: The staff were amazing. Everything you needed, they were there to help with. My husband fell ill and they were able to call a doctor for us, much thanks to Josse for all of her help on that early morning. (The doctor was great, by the way!) I've never seen a harder working cleaning crew. The ladies wiped down every surface, vacuumed, mopped (and then dried) the floors. We want to extend a big thank you to Apolonia who was very understanding and accommodating with our needs. The lobby has double doors, the interior door needs a room key to open, so security is not an issue as there are also usually two men posted, one by each door. The bedroom lighting was a little dim, but then we realized it was so that the light from one area didn't disturb the other (keeping light from the 'living room' from interfering with the 'bed room' side). Our windows faced the interior hallway and atrium to the lobby but did not seem to open, so it tended to feel stuffy in the room. The included breakfast generally did not meet our needs, which was a downer. However there is an attached restaurant. The restaurant had good food (under seasoned for 'Mexican' food), and the staff is very friendly and helpful. Fernanda learned our needs and tastes, her suggestions were delicious. The gym was a nice addition, as was the terrace considering the beautiful weather we had. It only would have been better if there were some lounge chairs out, rather than all dining chairs. But it's understandable as it is still 'winter'. The location is only about two blocks to the Zocalo, which was a nice spot to hang out, easy to find restaurants & shopping, or pick up tourist busses or Ubers. When we return to CDMX we will certainly stay here again! Gracias a todos!!
Disliked: The included breakfast had runny scrambled eggs, and the yogurt choices were only sugared versions. There's a waffle station and sweetened juices, neither sufficient for diabetics. There were only one or two other hot options, one was like a crispy US taquito with chicken and a sauce on the side which was tasty. After the first morning we ate at the adjoining restaurant.

reasonably good value but there...

Liked: Location was great. Edgar was a great concierge.
Disliked: Dark room. Breakfast.,,Not good. Resturant attached was poor.