Hampton Inn By Hilton And Suites Lakeland-South/Polk Parkway

Very good

Liked: Nice

Exceptional

Superb

Liked: We didn't check in until after 11pm, so we were a little worried about our reservation. The employee at the front desk quickly put our minds at ease. She was friendly and efficient and had us checked-in in no time. Great experience. The room was clean and very comfortable. Took a few minutes for the shower to heat up, but once it did, it was perfect. And your shower gel and lotion smell really nice. Just wished we had gotten to the hotel earlier and so we could have used the pool and checked out the area.
Disliked: We couldn't connect to the internet. Got a message saying we weren't in the system. I guess because of the time we checked in?

We would do this hotel...

Liked: The breakfast was great. Clean and fresh variety was excellent.
Disliked: Did not enjoy the parking situation across the street from the Hotel.

Happy with the Hampton

Liked: The room was extremely spacious and fit our family of 6 perfectly. The pool was only 5 ft deep which made it easy for my little ones to swim or myself carry them around the entire pool without fear of losing my footing. The staff was amazing! They were courteous and were able to get us extended checkout and early check in for my son's birthday. Made the day and the stay extra special.
Disliked: The beds were pretty firm (I prefer a softer bed) and the top blanket was pretty scratchy- the comforter was exceptionally soft though. There was a fee on our card for $4.77 that was later credited back. They advised it was a service fee but it was never disclosed. The staff was very nice at crediting it back and said they would advise their team to disclose it moving forward.

They need to improve on...

Liked: It was clean
Disliked: The customer service was poor and unaccommodating.

Exceptional

Superb

Exceptional