Hampton Inn By Hilton And Suites Jamestown

Good

Liked: Breakfast was ok. Hotel is convenient to Wegman's and Chautauqua Institution.

Exceptional

Would choose another place next...

Liked: Good location
Disliked: Didn’t make beds or service room EVERY night. I hate when they use the Covid excuse when it’s clearly a cost saving measure. For $517 they could service room daily not every other day. Breakfast left much to be desired. Front doors were broken and had to go all around the building to load car.

Passable

Disliked: Hotel room was marked as having kitchen and dishwasher, but in reality there was only a microwave. No plates, no utensils.Hotel was highly overpriced - location is mediocre, there's nothing accessible in walking distance, need to drive to get anywhere.Breakfast was mediocre by EU standards. There was basically no normal food which you can give to 5-year old child, so we ended up buying good-quality granola in Wegmans.

It was very pleasant. The...

Liked: Coffee was great. Food was good.

Overall good, but would be...

Liked: Very clean, wonderful staff, easy to find, comfortable bed, Tim Horton’s a minute away. Couldn’t hear people in other rooms or the other room doors closing and we were close to the elevator. Free fruit out in the breakfast/seating area all day & the breakfast room doors stay open to refill your water bottle. One of the elevators has an issue & it was fixed & working again promptly. Didn’t eat the breakfast, so can’t comment on that.
Disliked: The pillows are TERRIBLE. The worst pillows I’ve slept on in a long time. I remember when hotel pillows used to be great, even in budget hotels. I tossed & turned until 2 am the first night until I finally found a pillow combination that didn’t hurt. Yes, not just uncomfortable, hurt. Even then, it was only passable, but at least I wasn’t in pain any more.There wasn’t enough light in the room. Unfortunately, the hotel has hone the way of the no overhead light in the main space & the two lamps weren’t sufficient to see much, especially at night. Also, the desk lamp, which was the brightest, bizarrely wasn’t adjustable. It was the perfect level to be blinding when you tried to turn it to see better.!What happened to towel racks? There is no good place to hang hand towels or set clothes in the bathroom if you’re getting dressed in there. And the bathroom outlet is in a hard to reach place.

Very good

Liked: We got a room with a king size bed. It was bigger than the average hotel room. The staff were friendly and helpful.
Disliked: The breakfast was average hotel fare. The hotel is right off the expressway but not near anything in Jamestown

Exceptional

Exceptional

Liked: Staff was very friendly. Beds were comfortable.