I enjoyed my stay in...

Liked: The front desk staff was amazing. I appreciated their support in working with Booking.Com to change my reservation. They were attentive, and gracious. Also provided much needed coffee and information on the new breakfast policy. Thank them for me. They provided excellent customer service.
Disliked: When I checked out, I went to my rental vehicle in the parking lot, someone had raised my windshield wipers and pushed in both of my car side mirrors. Not sure what the issue was. I was parked within the parking place lines. Although the car had no damage, it was a bit unnerving.

Exceptional

Liked: Great customer service very satisfied
Disliked: The ice maker was broke on my floor

The service was nice other...

Liked: I enjoyed the friendliness of the staff
Disliked: I was charged too much. I was told the room would be $81 a night but for some reason I was charged $144 without my knowledge

Exceptional

Good

Liked: Clean
Disliked: Nothing

Exceptional

Liked: Im big on customer service and it was very professional and quick, it was to my standards.
Disliked: The only thing i didn't like was the ice machine was broke on my floor.

Exceptional

Liked: Customer service was excellent. Hotel was very clean , I felt safe from coronavirus while staying at Hotel

Bad

The check in person should...

Disliked: We were told $150 for one night charged $25. More at check in. Asked to speck to a manager & was declined. The hallway recked of skunk weed all night & the next morning. Smell permeated into our room when ever we opened our door. Not to mention this was a no smoking floor. We were in Brentwood for our 22 year old grandsons funeral whom died in a car crash in Brentwood on 2/15/20. There was no compassion from the stone cold check in person upon asking for AAA, AARP or senior discount much less bereavement.