Hampton Inn Birmingham/Mountain Brook

Good

Liked: I really liked the staff, breakfast and cleanness
Disliked: All was good

Bad

Liked: James at the front desk was truly great best part of our stay. Location is good.
Disliked: A total dump of a property. We have stayed at Hampton Inns.Probably a hundred timesI've been staying at Hampton's for years. This was the absolute worst property i've ever been on. To start. I arrived and requested a room away from the elelevator. They didn't know the map of the rooms and gave us a room closest to the elevator. That was fine so I went back down and requested another room. They obliged and gave me another room. The seccond room was apparently stayed in by a dog or person who decided to urinate in the room. It was absolutely disgusting. Complete and overwhelming smell. I don't know how that was ever passed up or ignored. The owners obviously don't care about the property or the guests. At that point, my wife had arrived. We were getting ready to just leave and change our plans. The hallways, elevators and common areas were horrible as well. I talked to the amazing James at the front desk and he got us a third room. 2 hrs of our life wasted at that point. Went to the 3rd room and the keyless entry didn't work. 30 min later they finally were able to replace the battery so we could get in. I can't believe Hampton let's a property get so disgusting, and uncared for. My Mom used to work for you in RI. They used to be a great choice for a great and consistantcy. I'll never consider one again based on this roadside motel experience. The owners obviously don't care about anything except for the money. Again, I want to highlight the front desk clerk James. Total dump in one of the most exclusive communities in AL. I wish I could give 0 stars.

Overall Fine and Good! Great...

Liked: Staff were all wonderful

Won’t chose it again.

Liked: Needs remodeling. Very small room with only one desk chair to sit in. Bathroom door creaked very loudly and wouldn’t close properly. Tub was slippery and grab bar was placed too far away to help with entry. Rather dangerous for seniors. Comfortable beds though.

Exceptional

Liked: The rooms were very nice and comfortable. The staff was helpful and attentive. Excellent location

My kids and I were...

Liked: Very easy to get in and out of. Everything was nice and clean. Staff was friendly and helpful when we needed extra sheets for the sleeper sofa. The bed and pillows were amazingly comfortable.
Disliked: No complaints

Pleasant

Very good

Exceptional

Liked: The staff was very polite and knowledgeable about the area.
Disliked: I have no complaints about the property.