Hampton Inn By Hilton Birch Run/Frankenmuth

Very clean; courteous staff; great breakfast! Everything was better then expected.

Pleasant

Bad

Liked: Pool was not in working condition, room was dirty, breakfast was never restocked,
Disliked: Everything

Very loud people singing and...

Disliked: The pool was broke and the toilets were too low to the ground

Bad

Liked: Nothing
Disliked: The staff and i was charged for my stay twice

Pleasant

Disliked: No hot water for showers staff was really nice, breakfast was delicious.

Exceptional

Liked: The bed! Very comfortable and big!
Disliked: That they refused my credit card even though I had more then enough available credit on it! Have had no problem using it elsewhere!

Disappointing

Nasty hotel

Liked: Check in at 3 couldn't get in till 4:30 pm. The room, the refrigerator was warm with no setting. Asked manager he came in it was on the back of the refrigerator and when we came back the floor was wet from the refrigerator. Then the room stunk like musty. The bathroom faucet was broken off the counter. 3 shelfs on the wall was faking down. 11pm toilet flush broke went to fix it and it was zipped tied and broke. Got the night employee to come down and instead of fixing it he tripped tied it OMG. The drain in tub was working well water past ankles. The pool area the door to the outside was wide open because the ventilation system was broke hot musty water on all the walls. The hot tub was SUPER SUPER NASTY!!. The color of the water was grey and looked like feces in the water was barely warm and gross. You could tell the drain system was not working on the hot tub and pool hair and dirt and nasty in the water I pushed it in the drain and would float back out. People walked by the hot tub and their face expression said it all. Told night and day managers and they did nothing about it next day still the same. Our kids staying in another room drain clogged in bathroom shelf off the wall no mirror sliding door for the closet no way to shut blind on their window. We will never stay there again EVER WORST HOTEL.

Exceptional