Larkspur Landing South Bend

Good

VERY UNCOMFORTABLE

Liked: location
Disliked: clean bedding, My blanket had a blood stain and a huge pee stain the sheets were disgusting .Bottom sheet pulled off by right hand head of bed it had a giant filthy stain. the soap dispenser in shower had been jerked off and absent. we will not be back. We always stayed there when it was a Hampton. CLEANLENESS IS ALL WE ASK. I ITCHED AFTER YOUR BED!!!!!!!!

It could be a great...

Liked: Some staff were very helpful and did their best to accommodate travelers. The rooms were clean overall.
Disliked: There was an issue with one room where housekeeping never made the bed, so we went to the front desk to retrieve our own bedding at 10pm after returning from an event. The bedding we were given was soiled and when we reached out to the front desk again, the employee was rude and refused to bring clean bedding to the room so that we could make the bed ourselves.

Location and value made up...

Liked: Location
Disliked: Breakfast was fair to poor. Sausage tasted like it had been reheated several days. Eggs were the same.

Underwhelming

Liked: Room was run down.
Disliked: Bathroom was rusty and stained. Disappointed for the price. “Breakfast was awful”

Great Value, safe location, Great...

Liked: Food was tasty, eggs, turkey bacon, mini waffles, fruit, juices…and more! Breakfast was great. In the room it had a very comfortable couch…a nice place to kick back and relax! Clean and spacious room, very comfortable bed and great pillows!

Poor

This is a nice hotel...

Liked: The location was very convenient to University of Notre Dame and the downtown area.
Disliked: The bathtub in the room was old and dirty.

I have never had such...

Liked: Breakfast was okay.
Disliked: Highly unprofessional, not customer oriented and poor housekeeping services. I called for housekeeping services after my first night there, some unstable lady yelled at me and my husband over the phone. Same lady eventually twisted the story and the management never invested or attempted to ask what happened. The same staff called the cops on me to have me removed. I reached out to the hotel today, to follow up with my refund request through Booking.com. A lady who introduced herself as the manager, was extremely rude, unprofessional and refused to allow me speak after which she hung up on me. When I called back, she threatened to call the police me on grounds of harassment.