Hampton Inn & Suites Cleveland-Airport/Middleburg Heights Guest Reviews
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|1.9 miles from Middleburg Heights centre|
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Glen, visiting Jacobs Pavilion at Nautica Wed, 16 July 2014
Enjoyed our accommodation.
Liked: Great staff; great place to stay.
Carol Wed, 29 July 2020
Mike Mon, 27 July 2020
Shannon Sun, 26 July 2020
Stay was great, continental breakfast...
Liked: The staff was excellent and super accommodating! The hotel/room was very clean. Location was great; next to multiple restaurants/shops, but far enough to avoid outside lights/noises (traffic, shopping, etc.). We didn't use any other amenities (pool, spa, fitness center, etc.), so we can't speak on behalf of those areas.
Disliked: We were told they were reopening their continental "hot breakfast" and we would be some of the first people to try it. We were told the food was very delicious compared to their prior "grab and go" breakfast, that we would be able to get our food ourselves, and that one of the options was a fresh, breakfast sandwich. None of this turned out to be true. It was horrible. The food was extremely limited, not edible, and the guy who was manning the food would not allow us to get it ourselves. So, it remained a "grab and go" meal. Maybe he just didn't get the memo??? Not being able to get the food ourselves was not a big deal, but our only option of VERY salty, way over-cooked, fake eggs, soggy sausage links, and "lemon" half-cooked roasted potatoes WAS a big deal and super disgusting!!!! Definitely not of Hampton quality! It was extremely disappointing. After trying each item, we threw the meals out. We would've spoken up about this issue, but we were on a tight schedule to get out the door and had already went through the check-out process. Hopefully, this doesn't remain an issue!
Katrice Wed, 22 July 2020
Liked: Only stayed one night. However the check-in and check-out was seamless.
Disliked: My stay was fine until found bed bug bites from their room. I called to report it to the front desk and he said we have never had such a thing. Needless to say I have three bites on my body that say otherwise.
Patricia Sat, 18 July 2020
Disliked: Hotel was under construction and that wasn't noted in booking. Dust was everywhere. It didn't feel clean. I found a bug in the bathroom. I shorten my stay and complained to staff.
Fielding Thu, 9 July 2020
Elizabeth Tue, 16 June 2020
Susan Tue, 16 June 2020
Our stay was good but...
Liked: We liked the suite we stayed in and the pool.
Disliked: The grab n go breakfast bags were terrible. Our TV never worked right even after telling them. We had to ask them to take our trash and dirty towels from our room. We understand COVID 19 rules but come on!
Nautika Mon, 15 June 2020
China Thu, 11 June 2020