Perfect hotel.

Liked: Everything.
Disliked: Nothing.

The room was awesome. Should you find additional charges when you check out.....you need to pay attention to your bill. The staff was great, hotel was beyond clean and customer service impeccable. I would definitely stay here again.

Liked: Close to First Niagara Stadium, Anchor Bar and other venues.
Disliked: Nothing

Disliked: The hotel would not allow a late checkout and our room was missing pillows. When we asked the desk for more they said they were sold out and running out of pillows.

Liked: Staff is terrific at this hotel. There was an issue with my reservation and they resolved it quickly.

Liked: It was very clean, most of the staff was nice.
Disliked: We where placed beside on a smoking floor. We smelled smoke in our room. We where never told that the floor that we stayed the first night was a smoking floor. We were very disappointed. Had to switch rooms the next day. We are expecting some compensation

Liked: Rooms were very nice , spacious and clean
Disliked: Breakfast could have been better. But overall ok

Liked: Breakfast n amenities

Liked: Free hot breakfast, large well appointed room, quiet pool area.
Disliked: Rude staff at check in, not enough help at front desk

Liked: location and presentation of the facility
Disliked: room colors dark

Disliked: Had to wait quite a long time to be helped upon arrival to check in. No one came to help us while one employee was on the phone. The next person who came in after us while we were still checking in was helped immediately by another employee

Liked: The free full breakfast hit the spot!!!