Hampton by Hilton Newcastle Guest Reviews
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|0.3 miles from NEWCASTLE centre|
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Carole B, Glasgow, visiting Trillians Rock Bar Newcastle Sat, 20 November 2021
Great location. Brilliant shower. Beds way too hard.
Disliked: The beds.
Mark Thu, 1 June 2023
Jacqueline Thu, 1 June 2023
Liked: Very clean accommodation comfortable beds near lovely restaurants good central position
Disliked: Although we had an early breakfast hot food tasted as if it had been cooked for a long time bacon very tough
Ruvini Thu, 1 June 2023
Great location and very comfy...
Liked: Loved the comfy bed and the clean room. And the view from the room. The location was great as well.
Disliked: The only issue was parking the car. The preferred car park is a bit of a trek when you consider the number of bags you have while accompanying a very active toddler. Would have been great of there was a way to atleast Park the car near the front door of the hotel so that we could u load the luggage. While checking out we decided to just walk till the central station and my husband went and picked up the car.
Alex Thu, 1 June 2023
Kieran Wed, 31 May 2023
ideal for stags, hens or...
Liked: The location, the staff and 24hour bar area which supplied snacks, soft drink etc.
Disliked: Air con didn’t work ( gave us an electric fan instead) no fridge to store drinks, working the tv was a bit complicated. toilet door wouldn’t lock properly and breakfast wasn’t as expected as only served 6 hot items with 2 being beans and tomatoes, was pretty limited all round food wise. also can’t open the window to let air in.
Anonymous Wed, 31 May 2023
Would not recommend this chain...
Liked: Nothing we upgraded our room and it should have been closed for maintenance and deep cleaning, they had a cheek to charge us £180 it.
Disliked: it was dirty room was an upgrade I paid for and this is the second one we’ve stayed in and both hotels have failed on cleanliness and emptying your room of room service glasses they were there from the sunday to the Tuesday we left, staff were very dismissive, didn’t care if you reported anything nothing was done, if you complained you were ignored, they took money from my account with informing me or explaining why they needed to which is illegal, we went as I’d had good reviews and I have mobility issues so a lot of Hotel’s didn’t have separate showers that’s why we picked it, the reviews are definitely fake probably written by people they know! it’s was disgusting what they did lied to me to me over the phone and says they never took anything out if my account when it was staring me in the face on my internet banking. Breakfast is a joke, everything was over/under cooked, cold, the staff were more interested in clearing your table than sitting out the food.
David Wed, 31 May 2023
Well located, comfortable, good value
Liked: Everything was as it should be - helpful staff and good food. Opposite railway station - very central
Disliked: Razor point under mirror in bathroom was totally inaccessible - only thing I ddn't like, but a pest.
Joanne Wed, 31 May 2023
Great location with city views
Liked: Great location. Upgraded room for free as it was for a birthday, so had a top floor corner room with views of the city. Nothing was an issue-requested extra pillows and they were brought to the room within 10 minutes.
Disliked: Mattress could do with being flipped more or even changed as not the most comfortable - seemed to be well used.
Tracy Wed, 31 May 2023
Had a lovely weekend
Liked: Breakfast was scrummy
Disliked: Didn’t like being opposite lift door was very noisey
Ewelina Wed, 31 May 2023
Very disappointed :(
Liked: Helpful girls at reception!The location is very good but very noisy
Disliked: A hotel that signs itself with the name Hilton must have better such a standard. The room was dirty and poorly soundproofed.The standard of cleanliness was very low, even disappointing!!!I absolutely do not believe that no one has reported a cleanliness problem before, unless you have come to walk around the bars and all you expect is a bed....