Pleasant

Liked: reception staff very good
Disliked: breakfast area disorganized, everything to far away from each other

great hotel and great value...

Liked: great room and service from the staff was outstanding
Disliked: the address is wrong on booking .com

Superb

Liked: Hotel facilities were nice , clean , comfortable
Disliked: The area

Exceptional

A new hotel in a...

Liked: A new hotel in a convenient location for the station and central Ashford. Professional staff. Guinness on tap. Good breakfast. Kettle in room.
Disliked: Inflexibility with early check in. Judging on the movement in the lobby the hotel had rooms made up from the day before. I was not prepared to pay £10 pH to check in early but I would have paid £10 for the 3 hrs requested. If you join the loyalty programme you are allowed to check in 2 hrs early for free.

Very good

Superb

Very good

Liked: cleanliness, what was available in the room, breakfast, hotel location
Disliked: I had to wait to check in for around 15 mins due to the one member of staff sorting through a group checking in. Think it would have worked better if either another member of staff could jump in as there were people behind me too or just to be told thank you for waiting

Very good