Ham Yard Hotel Firmdale Hotels Guest Reviews
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Anonymous Sun, 8 June 2025
Really friendly, great room &...
Liked: Great decor, amenities and room
William Thu, 5 June 2025
Fantastic
Liked: The staff was incredibly friendly and helpful in every room. Rooms were beautiful and spacious. Breakfast was great . We loved everything about this property!!
Amnon Fri, 30 May 2025
Top Hotel
Liked: It’s our 5th time in London and the 2nd time at this hotel. This time our son joined us for a soccer game. The hotel is perfectly located, highly designed, very nice and large rooms, but on top of all is the service. The team is very attentive, high level of hospitality, very professional concierge team, and can’t finish this review without mentioning the exceptional service from Ayman, who was one of the breakfast staff. From the very first day, he welcomed us with a warm smile, and we were shocked he remembered us from our last visit (2 years ago!). In the following days, he remembered our preferences, anticipating our needs before we even asked. His personal touch, kindness, and professionalism made every breakfast a real pleasure.Ayman truly adds to the welcoming atmosphere and high standards of the hotel. Thank you, Ayman – you made a difference!
Matthew Mon, 26 May 2025
Exceptional
Suzanne Sat, 24 May 2025
It was wonderful
Liked: Everything
Disliked: Everything
Simon Sat, 24 May 2025
Exceptional
Lyndsey Thu, 24 April 2025
Awful experience. Amazing hotel. Reception...
Liked: Manager on reception Janiter is the angriest most aggressive woman on the planet. We left. Rude and looks down on you even though the price of the rooms or maybe it’s because we’re Liverpudlian whatever the reason I will not be returning. Despicable shocking
Disliked: Obnoxious check in staff. Manager thinks she’s Jlo
Matthew Sat, 8 March 2025
Exceptional
Tony Mon, 24 February 2025
Amazing
Liked: Excellent hotel, in a brilliant location. Staff were friendly and helpful and the room was amazing.
Disliked: Could do with a kettle in the room, although not to much of a problem as we only stayed one night. Breakfast was slightly over priced for what you got.
Usman Thu, 13 February 2025
Superb
Liked: great staycation
Disliked: concierge at night told us the rooftop terrace was closed...don't be fooled, for hotel guests it's open all night.