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The Queen at Chester BW Premier Collection eeee
The Queen at Chester BW Premier Collection, City Road, Chester | Area: City Centre - Chester Train Station
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4.3
HOTEL RATING: 
EXCELLENT
4.3 out of 5 (2000 Ratings)
0.5 miles from Chester centre
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Hotel Description
Located opposite Chester Station the Hallmark Hotel Chester The Queen first opened in 1860 and offers grand Victorian-style rooms and free WiFi. The city center is within walking distance. All rooms at the property have satellite TV and 24-hour room service. Some rooms have a lavish four-poster bed. The hotel features several dining options like the new Kings' Grill restaurant and the more informal option The Waiting Room. Chester Zoo is 3.7 mi away from the property and Cheshire Oaks is 6.6 mi away.

Check-in time: 15:00   Check-out time: 11:00
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7
1 room
7
2 guests
Amenities View More
y
Free Internet
E
Fitness Center
A
Business Center
w
Non Smoking
r
Pets Allowed
q
Accessible
x
Free Breakfast
j
Free Parking
u
Swimming Pool
B
Airport Shuttle
Other Amenities
` Business Center
` Free Internet Available
` Free Internet Access
` Free Internet In Public Areas
` Fitness Center or Spa
` Accessible
` No Smoking Rooms/Facilities
` Pets Allowed
` Restaurant
` Garden
` Laundry
` Meeting/Banquet Facilities
` Newspapers
` Parking
` Room Service
` Safety Deposit Box
` Terrace
` VIP Room Facilities
` Bar
` Car Rental Desk
` Concierge Service
` 24-Hour Front Desk
` Express Check-In/Check-Out
` Elevator
` Bicycle rental
` Family room
` Smoking area
` Dry cleaning
` Internet services
` Shoeshine
` Non-smoking throughout
` Breakfast in the room
` Ironing service
` Bridal suite
` Table tennis
` Packed lunches
` Heating
` Fax/photocopying
` Ticket service
` Luggage storage
` WiFi
` Sun terrace
` Daily maid service
` On-site parking
` Private parking
` WiFi everywhere
` Accessible parking
` Secured parking
` Daily Housekeeping
` WiFi available in all areas
` Board games/puzzles
` Books, DVDs, music for children
` Street parking
` Wine/champagne
` Bottle of water
` Fruits
` Pet bowls
` Breakfast options
` carbon monoxide detector
` Smoke alarms
` CCTV in common areas
` CCTV outside property
` Fire extinguishers
` Bicycle parking
` Carbon monoxide source
` Use of cleaning chemicals that are effective against Coronavirus
` Linens, towels and laundry washed in accordance with WHO guidelines
` Room is disinfected daily
` Rooms sealed for guest after cleaning
` Social distancing in dining areas
` Food can be delivered to guests room
` Staff follow all safety protocols as directed by local authorities
` Shared stationery such as printed menus, magazines, pens, and paper removed
` Hand sanitizer in room and common areas
` First aid kit available
` Contactless check-in/check-out
` Cashless payment available
` Social distancing rules
` Mobile app for room service
` Screens or physical barriers placed between staff and guests in appropriate areas
` Linens, towels and laundry washed in accordance with local authority guidelines
` Guest accommodation is disinfected between stays
` Guest accommodation sealed after cleaning
` Physical distancing in dining areas
` Food can be delivered to guest accommodation
` Hand sanitizer in guest accommodation and key areas
` Physical distancing rules
` All plates, cutlery, glasses and other tableware have been sanitized
` Guests can opt-out of accommodation cleaning service

The Queen at Chester BW Premier Collection Guest Reviews

OVERALL AVERAGE SCORE: 
EXCELLENT (4.3 out of 5)

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2.5

Fair - 2.5 out of 5

Claire Tue, 11 August 2020

Passable

Liked: The staff and decor although we weren?t asked if everything was ok on checking out.
Disliked: Room very very hot. Couldn?t open the window & no air con

4

Very Good - 4 out of 5

Jess Tue, 11 August 2020

Very good

Liked: Lovely location and friendly staff! Rooms were great.
Disliked: We stayed on a very hot weekend and there was no air con in the room, our window also didn?t open. However the lady on reception was more than happy to sort this for us and gave us fan for the room.

3.5

Good - 3.5 out of 5

Tony Mon, 10 August 2020

Good

Liked: Kings rooms, outdoor terrace
Disliked: No bar for guests after 10pm I assume because of Covid and no breakfast served !?!? Terrible ! look after your guests other hotels are serving breakfast etc,. You should have appropriate measures in place to provide guests with an enjoyable stay.

3.5

Good - 3.5 out of 5

Graeme Mon, 10 August 2020

very pleasant and relaxing

Liked: Location and staff were very helpful
Disliked: A full cooked breakfast was not an option and drinks could have been on pump and not just bottles as the price was very high for a bottle.this could have been delivered even under these testing times

2

Disappointing - 2 out of 5

Jermaine Mon, 10 August 2020

Disappointing

Liked: Location
Disliked: Bathroom was dirty and curtains broken

3.5

Good - 3.5 out of 5

Jordan Sun, 9 August 2020

Good

Liked: Room was lovely and clean
Disliked: Problem with room service during the evening hours. Man serving and on the customer desk was slow the bottles of water we ordered for 4 he couldn't find. Rather than sending us up to our room and saying he would send them up we had to wait 15 minutes for him to find some half the size and then gave us much less than what we paid for. Tried ringing room service a few times and no one ever answered

0.5

Poor - 0.5 out of 5

Anonymous Sun, 9 August 2020

An absolute disgrace

Liked: Nothing
Disliked: Everything

4.5

Wonderful - 4.5 out of 5

Natasha Sun, 9 August 2020

Superb

4

Very Good - 4 out of 5

Paula Sun, 9 August 2020

Very good

3.6

Good - 3.5 out of 5

Anonymous Sun, 9 August 2020

Good

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The Queen at Chester BW Premier Collection City Road, Chester