Name: H10 London Waterloo
Address: 284 To 302 Waterloo Road, Newington
Telephone: 0745 127 3975
Rating: 4.25

Exceptional

Really lovely hotel:) I will...

Liked: The staff was really kind and friendly !!location very good near bus station and felt really safe.the bed really comfortable
Disliked: A little noisy,No noise insulation

Safeguarding incident reported to hotel...

Disliked: Disclaimer - we have tried to avoid posting this review by liaising with hotel staff but have been pushed from pillar to post at every opportunity and so this is the final straw.On what was meant to be a rare and special anniversary break away, we experienced two deeply distressing incidents: staff banged on our door at 9:30am on a Sunday morning, waking me up while I was sleeping in the room alone (my partner had gone out to get breakfast). This was alarming and disturbing, not least as I was a female alone in the room.Following this, hotel staff knocked again at 10:30am, this time proceeding to actually enter our room without permission- both incidents occurring well before the 12:00pm checkout time.This completely shattered the privacy and sense of safety we expected from a hotel of this calibre. The fact that this occurred not once, but twice, on a Sunday morning during what should have been a peaceful and intimate stay, is entirely unacceptable.My partner spoke to the front desk staff who advised that this would be escalated and CCTV reviewed. This had a significant impact on our experience, and we did not feel confident that this would not happen to other guests - given the poor response from the hotel staff to our complaint.It has now been a month since our stay and we are yet to receive a response or even an acknowledgment from management of this hotel. We are beyond horrified.

Very comfortable and easy to...

Liked: Clean and close to bus stops
Disliked: No Gym facility

I would recommend the place...

Liked: Room was comfortable, clean and nice view, location was close to underground Waterloo station and very convenient
Disliked: Terrace at the 8th, staff were asking for immediate payment even for residents, service was bad, not much interaction with the staff but when needed they were not very helpful.