H10 London Waterloo Guest Reviews
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Stewart Sat, 23 March 2024
Friendly staff, great location, room...
Liked: location to central london
Disliked: Room service was poor, we paid 24 pds for a frozen pizza not cooked correctly. There was no hot water on the last night and prior to check out. we needed to take a sponge bath from the sink and kettle. The staff failed to inform us that the hot water system had failed until we contacted reception. They could not advise when it would be fixed.
Simon Sat, 23 March 2024
Lovely London stay
Liked: Lovely hotel, and it's not too far from Waterloo Station. Rooms bright and spacious.
Disliked: It's not as cheap as it used to be, but what is! Breakfast is a bit pricey.
Joy Thu, 21 March 2024
Passable
Liked: Skybar, breakfast, the lovely staff and the location.
Disliked: No hot water on the Friday Saturday or Sunday due to boiler issues (we were told sat it was fixed but still no hot water on the Sunday). Emailed the hotel manager after we checked out on the Sunday as suggested by person who was in the reception area fielding the many moans as suggested and still no response The hotel is lovely and the breakfast brilliant but having no hot water our entire stay was not acceptable.Bed was far too soft for my likingIf you are sharing with a friend be prepared for the frosted glass sliding doors to the bathroom and the fact that you can hear everything because the doors don't shut fully!
Cathy Wed, 20 March 2024
Superb
Liked: Location, cleanliness,staff
Disliked: Seems to be an extra unnecessary cost on gluten free food
Laura Wed, 20 March 2024
Pleasant
Liked: Excellent hotel unfortunately the hot water was not functional for 2 out of 3 days of our stay and no other room or compensation was offered. The room was wonderful otherwise, a few dust bunnies but otherwise very clean.
Rebecca Tue, 19 March 2024
Passable
Disliked: There was basically no hot running water during our stay, we reported it as soon as we realised but all we were told was someone was looking at it, it remained this way for almost 2 days.
Laetizia Mon, 18 March 2024
Exceptional
Sue Mon, 18 March 2024
Started well when the lady...
Liked: My room was lovely with a great view. Bed was very comfortable and the bathroom was very clean with a great shower.
Ron Mon, 18 March 2024
Superb
Liked: Lovely breakfast. Hotel was very clean, staff very friendly and pleasant
Disliked: No hot water
Zena Sun, 17 March 2024
Appalling!
Liked: Set a members of staff were pulling. We were lied to consistently not informed prior to checking in that there was no hot water in the hotel and we’re not offered any alternative accommodation and had to have cold showers for four days. We understand things go wrong but the way this was dealt with was utterly shocking and probably the worst Hotel stay ever!
Disliked: The whole stay