Guildford Manor Hotel & Spa Guest Reviews
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|2.6 miles from Guildford centre|
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Balheir Sat, 2 December 2023
Not very impressed
Disliked: Heating in room not working Sauna not working
Carmen Fri, 1 December 2023
Disappointing stay as it could...
Liked: Lovely setting
Disliked: Our room Shower switch was broken so we could not access the small shower.One member of our group , her room was freezing as the heating was not working in that area of the hotel so after some discussion she was moved to another room which was ok.Unfortunately I suffered a fall in the swimming pool area due to the flooring outside the steam sauna being very slippery, as a result, I fell onto my right side injuring my right shoulder, right side ribs and a head injury hitting the right frontal area in my forehead.The staff were quick on attendance and provided me with ice for my forehead, they took a statement and reassured me that they will look at providing matts in that area to prevent further accidents .To reach the outside spa area is complicated as it is barely illuminated and having a few steps to reach it, so we did mention this to the hotel staff to consider better illumination to prevent any accidents for hotel guests due to poor lighting.The food at the restaurant was excellent and we did enjoy a nice meal in the evening.A member of our group had a spa treatment which she absolutely loved and praised her therapist.
Ryan Thu, 30 November 2023
Liked: Nice grounds
Disliked: Shower was broken Hot water didn’t workHeating in the room was broken
Linda Tue, 28 November 2023
Ginger Tue, 28 November 2023
Delightful hotel in beautiful peaceful...
Liked: Got upgraded room thank you. Loved the Spa and gym facilities. Restaurant good too.
Disliked: Bathroom looked superb but shower was problematic as you have to reach under the showerhead to set temperature so was momentarily scalded as water was on full hot before I could adjust it. Also, a lot of water escapes into the room and my toiletries bag and contents got very wet. Also the shower drain cover is exactly where you stand so I had to remove it. Finally, the WC easily got stained/dirty after use but no toilet brush provided so had to choose to leave remnants stuck to side of bowl (very unpleasant during the evening) or remove it with toilet paper (also unpleasant). Finally, no lights in the corridor outside meant very difficult each time to unlock the door in total darkness (need to find exact place to get key into lock) - I did report it but no-one came to fix it. (Manager went to see, and put in call request, but not fixed whilst I was still there).
Hamed Mon, 27 November 2023
Helen Mon, 27 November 2023
Nice place to stay, woudl...
Liked: Nice room, and very good breakfast. Nice grounds.
Disliked: A lift would have been helpful especially with luggage as a lot of stairs.
Joanna Mon, 27 November 2023
Keith Sun, 26 November 2023
Liked: Location in country setting
Disliked: Room was cold - central heating inoperative. Fan heater supplied when I complained very noisyNoise from party directly below room unacceptablePillows on beds lumpyRoom (14) very small
Stephen Sun, 26 November 2023
Liked: Room was lovely , warm and comfortable.Gym and pool great.
Disliked: Bar closes very early, and it is a remote location so nowhere to go..