Guildford Harbour Hotel

I would recommend this hotel to everyone. Friendly service; clean room, sheets and towels. 5 stars.

Liked: The bathroom shower was amazing. The bed were so comfy and the pillows were so soft. Location but also cleanliness and comfort.
Disliked: Nothing.

Lovely overnight stay. Breakfast was...

Liked: It was central, clean and generally fine!
Disliked: The leisure facilities were odd. Swimming pool was very small and advertised as 3 pools but pointless. Sauna/steam room were fine but what’s the point of a plunge pool smaller than expected.

Exceptional

Liked: All of it and staff were polite

Good location and good hotel...

Liked: Great location, good rooms with air conditioning and friendly staff. Upgraded room was an added bonus and carparking useful (although charged).

Great

Liked: Khush at the front desk is an exceptional person. He is so empathetic towards the guests and makes it his personal duty to help everyone . His presence made the stay so much better .
Disliked: The rooms are very very poorly lit. The lights are so dim even after switching on everything . The breakfast for that price is really average without any options

Good

Liked: The staff at the spa were incredibly helpful and kind. They ensured we had a great time and were able to relax fullyThe rooms were clean and well presented and the cleaners were very friendly
Disliked: We were promised glasses of ‘fizz’ from the spa as we were celebrating a hen do. I was told to hand the paper into the bar to receive them. However, when we began to leave we were approached and told the voucher was only for one person (the hen) and that we would have to pay. This was not what we expected and I was categorically told this was not the case at the spa.Breakfast was extremely busy and we were treated very rudely when we tried to explain that we had not previously paid for breakfast. Overall the staff at the hotel were rather rude

Relaxing weekend

Liked: Always great, comfortable, friendly, relaxing. The Spa is great. Tia is fabulous at the Spa. Wonderful bar area. Great breakfast!
Disliked: Nothing.

Satisfactory

Liked: Check in was straight forward
Disliked: The spa could not be booked at reception so didn't bother. Was not aware that the spa would be an extra charge either. The queue for breakfast in the morning was too long so we left the hotel and had breakfast elsewhere.

Clean and Modern Hotel providing...

Liked: Modern design and decor , clean . Breakfast was well cooked with a large selection .
Disliked: I felt it was missing a few finer details . The worst being one pillow each . Little things like no pen to complete the breakfast to room request card . No biscuits with the hot drink supplies in the room . Hottest period of the year and no water in the fridge . Also the room felt dark and although clean looked dirty as the black surfaces were marked giving a dirty illusion . Lots of scale and water marks on metal work in the bathroom . The room also had a frosted glass window , which I’m not a fan of . Being a deluxe room I felt slightly disappoint about this .

Great central location. Communal areas...

Liked: Location is great and breakfast was really good
Disliked: The air conditioning in our room didn’t work and it was extremely hot and uncomfortable as it was 30 degrees out. We weren’t moved when raising it to staff, resulting in a dreadful night sleep.