Guadalajara Plaza Lopez Mateos

Superb

Hidden oasis in the middle...

Liked: The staff was great! They went out of their way to make us comfortable. We enjoyed the pool and layout. It made it feel as though we were not in one of the biggest cities in Mexico.
Disliked: The key cards did not hold functionality for long.

Superb

Disliked: The room did not have a dresser or chest of drawers to put your clothes into.

Superb

Liked: Great free breakfast buffet; Large lounge area in the lobby, which was very convenient for guests. Beautiful art. Efficient cleaning staff.
Disliked: N/A

The staff were great. The...

Liked: We loved the staff. Cesar, Fabian, Alberto, Jaime.
Disliked: The hotel was old and in need of repair and an upgrade. There were stains on the carpet, the bath towels were worn and old. The furniture and fixtures were outdated and in bad condition.

Look for another option. Management...

Liked: We stayed for 2 days on our own, and then we had a corporate booking for 2 weeks. With the exception of the location and swimming pool the rest was chaotic. The cleaning staff and reception was super kind to the contrary of management and supervisors. The tour to Tequila was a good suggestion
Disliked: We paid for a suite upgrade, since it was a long stay and we wanted to be comfortable, but my general feel is that the staff is kind but unhelpful and has a serious communication issue. Specially the managers, they need training ASAPSome of the issues we found:*The first room (on the original reservation) had an AC leak, when they “fixed” it, the AC stopped working. It’s summer and the heat was unbearable. Called the front desk 3 times, they said they’d send someone to fix it, and upon the forth call they informed that it was a “general”problem. Then talking with some colleagues this was a lie. *the WiFi was the worst. For an “executive hotel” you find better connection in the middle of the jungle.*the suite was great in size but the AC units were old and you can tell they didn’t have had maintenance in a while. Everyone ended up coughing and ill. *Pool beds have transversal tubes that jab into your back;*On the second week a big group came to the hotel and the kitchen decided to cancel omelets and some other food because they didn’t have enough personnel. Basically they wanted to charge 15usd for fruit and some basics. after a complaint they finally let our group to have this food if asked individually *Finally, as we had a corporate booking we had some $ to expend on food, but we couldn’t have it delivered to our room. Nobody understood why was this and was super tedious. In fact one night the manager asked me if I was eating the food or my husband. How dare she asked me that?Overall, if you can, find a better option

Exceptional

The personnel, the building and...

Liked: The building is in good shape and the swimming pool area is very nice
Disliked: The beds are too small for 2 adults and the sofa the provide as a 3rd bed is the worst, absolutely uncomfortable.

Exceptional

Liked: Excelente habitación, excelente alimentos, excelente staff, amables, serviciales
Disliked: Todo excelente