Grouse Mountain Lodge

Exceptional

Very nice place, odd layout.

Liked: The hotel was clean and in a very nice location. The restaurant was fantastic. If you come here be sure to get their trout.
Disliked: I was a little disappointed with our room. The way it was laid out it had a living room on the entry floor. And there was a bedroom upstairs (they're also another room with two single beds in it upstairs). That was all fine, more than what we needed. The main problem is that the bedrooms are upstairs and that the bathrooms are on the first floor. Very inconvenient running upstairs and downstairs and upstairs and downstairs and upstairs and downstairs to go to the bathroom.

Very good

Was nice would stay again

Liked: Location nice hot tub and pool!
Disliked: Kinda outdated

Good

Dissatisfied with service

Liked: Lobby and bar
Disliked: No maid service or cleaning of room. Only some bath towels replaced. No response after calling. Poor restaurant service, poor staffing in restaurant. No dessert menu offered.

We loved our stay at...

Liked: Fabulous restaurant, pool / spa and inviting common areas
Disliked: Nothing

I won’t be back and...

Liked: The lobby and the location.
Disliked: The rooms need updating. The staff were indifferent at best. Across the board. Front desk staff, housekeeping, restaurant staff were all inattentive and indifferent. And the value? Way overpriced for the quality and service on offer.

Nice place to stay in...

Liked: The beds were very comfortable. Close to downtown but not in the hectic area.
Disliked: Breakfast was an additional $20 per person, felt that with the price is the room, it should have been included.