Grosvenor Hotel

Hotel was shut

Liked: Hotel was shut
Disliked: Hotel was shut

Poor

Liked: The room was serviceable, the breakfast was nice and it's a good location.
Disliked: We were booked into their sister hotel but contacted about a month before to be told this would be closed and we had been moved to the grand. The room was okay though could only see the sea if you lent out of the window. We arrived late afternoon and checked in before going for a walk with the plan to eat a light meal in the bar area. After being given a menu we went to order and were told that actually they were not doing bar food that night so quickly had to change and find somewhere else before we went to the theater. At 7am the fire alarm then went off and it took 5-10 minutes for a staff member to arrive to stop the alarm so the lie in we were looking forward to rudely disappeared.

Superb

Liked: Location
Disliked: Hotel

Superb

Stately visit

Liked: It was actually the Grand Hotel not Abbey Sands, which had transferred my booking over for their own reasons. The Grand Hotel was large and stately, with big bathrooms and a nice atmosphere. Close to the promenade with undercover parking available
Disliked: Some noise from the railway station next door

No stay

Liked: Didn’t know until we arrived at hotel that it was closed.
Disliked: We never stayed in the property as it was closed

Very good

Very badly handled.

Liked: We never stayed at the Abbey Sands it was closed,. The Grand Hotel was really good
Disliked: We got moved to the Grand but the transfer was very poorly handled I was never informed that we had been moved until I rang about paying and Still had to ask for the Grand details or I don’t think I would every have found out..

Very good