Name: Grosvenor Hotel Rugby
Address: 81/87 Clifton Road, Rugby
Telephone: 0800 031 8416

Very poor

Terrible

Liked: The day I gave keys back
Disliked: It was dirty not been cleaned fire alarm went off both nights no WiFi broken bed and dirty sheets

ABSOLUTELY DISGUSTING, APPALLING..STAY CLEAR

Liked: The location was not far from town
Disliked: Anything about the hotel, it was dirty, unkempt, holes in the bed bases as well as what looked like blood, knife mark in the wardrobe, broken mirror, rust, dust and limescale everywhere, a window that was peeling paint,mouldy and would not close. The list is endless, the sheets were clean but no towels in the room.( We were told they were in the laundry) As we arrived quite late we could not get anywhere else so had to suffer. My daughter fell on the dodgy floorboard and carpet that was loose at the top of the stairs, hurting her back.I complained at the point of seeing it,nothing was done so I reported to Booking.Com who did try to contact the hotel but they did not respond. I will take this further as my daughter is due an MRI scan on her back due to the fall. Stay clear of this place, it's like a halfway house/ squat, absolutely appalling that the owner can actually charge people to stay in a place like that, Oh and there was no teaspoon, Pure disgusting, they should be ashamed of themselves. They would get -1000 stars if I had the option.

Very good

Not a great experience

Liked: The location.
Disliked: Reception staff, a lad who looked about 15, who did not have the best customer service skills.The lights in the bathroom didn't work. I brought it to the reception staffs attention straight away, but nothing was done.The bed was broken at the foot of the bed, but at the time I noticed, no staff were around.A fire alarm went off at about 4am, the staff did not make any effort to evacuate guests who were just hanging around outside rooms. The fire brigade responded, but there was no duty of care from the staff towards the guests. No communication. Apparently, according to the fire brigade, it was a faulty alarm.

Good

Cheap and cheerful. Not a...

Liked: Bed was very comfy. Room was quiet, and kept nice and warm. Staff were lovely
Disliked: The whole place could do with a bit of money spending on it. Bathroom didn't look like it had been cleaned very well, but was serviceable enough. Bathroom light not working.