Only slept here for one night but room and facilities were great and very clean.

Liked: Location.

Stayed here 10 years ago and had a fabulous room and enjoyed it. This time round we had a very small dark room at the back of hotel with a view of a wall. Very noisy with the huge kitchen extractor fan below our room and had no sleep. The mattress dipped in the middle and the hotel looked very tired.

Disliked: Very disappointing.

Overrated. Very small room. Not value for money.

Liked: Very comfy bed.
Disliked: Very small room for a double. Nowhere to sit if you wanted breakfast in your room. Small reception desk - always seemed to have too many staff. No parking facilities - had to use a pay and display public car park nearby. Breakfast was an extra and expensive. We went for a short walk to the Eldon Square shopping centre and had a lovely breakfast for less than half the price. Generally OK but wouldn't stay there again.

Big, spacious, value for money

Liked: I was surprised with how bit the rooms were. The bed was huge and so comfy

Very good

Liked: Nicely decorated, modern, clean - cute little bar too!
Disliked: The decor needed a refresh, looked a bit worn, the only lift in the place was big enough for 2 people

Superb

Exceptional

Liked: Amazing location but be warned for the noise late at night due to location. Staff amazing and wow, breakfast selection off the scale and definitely worth getting!
Disliked: just down to location of our room the late night revellers can be difficult but hey, it is Newcastle after all!

Exceptional

Very good

Superb

Liked: Location was spot on and suite was very nice
Disliked: Was only one towel in the bathroom

Very good

Superb

Liked: Beautiful room and bathroom, friendly staff and in an excellent location, at the heart of NewcastleWelcomed on arrival, the bar/ restaurant attached to the hotel also has a discounted menu until 6.30pm, which was a pleasant surprise.
Disliked: The hotel room was very warm, not really a complaint but we advised reception and they were very accommodating and suggested that they would look into it.