Grey Street Hotel Guest Reviews
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Lorna H, Peterborough, visiting O2 City Hall Newcastle
Only slept here for one night but room and facilities were great and very clean.
Liked: Location.
Judith W, Darlington, visiting O2 City Hall Newcastle
Stayed here 10 years ago and had a fabulous room and enjoyed it. This time round we had a very small dark room at the back of hotel with a view of a wall. Very noisy with the huge kitchen extractor fan below our room and had no sleep. The mattress dipped in the middle and the hotel looked very tired.
Disliked: Very disappointing.
Phil, Corby, visiting Utilita Arena Newcastle
Overrated. Very small room. Not value for money.
Liked: Very comfy bed.
Disliked: Very small room for a double. Nowhere to sit if you wanted breakfast in your room. Small reception desk - always seemed to have too many staff. No parking facilities - had to use a pay and display public car park nearby. Breakfast was an extra and expensive. We went for a short walk to the Eldon Square shopping centre and had a lovely breakfast for less than half the price. Generally OK but wouldn't stay there again.
Lesley Wed, 20 August 2025
Very good
Liked: Location,nice clean room , tea coffee water available
Disliked: Just thought the mattress needs to be memory foam or have a memory foam topper as I could feel springs so didnt sleep very well
I645 Wed, 20 August 2025
Pleasant stay, good location, breakfast...
Liked: Breakfast exceeded expectations, very good buffet and hot option.
Disliked: The room was on the small side, but for one night...
Maria Wed, 20 August 2025
Exceptional
Pauline Wed, 20 August 2025
Short break with a friend
Liked: The room was large and comfortable The reception staff were really friendly and helpful Great location for the town and river quayside
Disliked: Nothing. All fabulous
Andrew Wed, 20 August 2025
Exceptional
Wendy Tue, 19 August 2025
Beautiful Luxurious Hotel
Liked: The staff were friendly and very helpful. Due to an accident I sustained 2 days prior to arrival I ended up on crutches. The reception staff changed our room to ensure I could access it easily. They also gave me ice for the inflammation.The chef made us the most delicious breakfasts, and the serving staff delivered it efficiently and always had a little chat with us.
Disliked: It would have been nice to be able to open a window in the bedroom.
Paul Tue, 19 August 2025
Very good
Russell Tue, 19 August 2025
Great overnight stay,lovely staff,free upgraded...
Liked: Location,friendly staff,choice at breakfast
Kuburoglu Mon, 18 August 2025
Very good
Elstob Mon, 18 August 2025
Very good