Exceptional

Awesome resort to stay at,...

Liked: connected to casino and restaraunts! no need to spend money on cabs!
Disliked: I don?t think we had any complaints, aside from the covid restrictions, but we know that?s not the resorts fault!

Good

Liked: I enjoyed the one bedroom king suite with the soaker tub.
Disliked: Have a microwave in the rooms, and not charge $25 for one. Also all of your pillows are super firm and thick. Even in your Hotel reviews there are many complaints that you do not offer a smaller/flatter pillow option, and still you have not done anything to change it. A pillow that is too thick causes a lot of neck pain. It would be really nice if the sofa's in the living room had some cushions for back support. Otherwise, the suite has a very nice layout and enjoyed it.

Bad

There is so much to...

Liked: Very nice facility

Bad

Liked: The property was nicely kept and is in a good location.
Disliked: In the middle of the night a person came into my room from the adjoining room. I guess housekeeping had left the door unlocked and I never thought to check it. When I shouted out my presence in the room the creeper beat a hasty retreat, at which point I got up and made sure all entry points to my room were properly secured. This early morning invasion into my room destroyed my sleep as my adrenaline went through the roof. In the morning when I told the hotel desk staff about my experience they assured me a supervisor would contact me. I never received a call. I called a couple days later and was again reassured a manager would get in touch with me. I never received a call. This person coming into my room in the middle of the night was truly frightening and I had hope I might get some response from the hotel. I never heard back and that's disappointing. I've travelled a fair bit and this has never happened to me before. Now that checking to ensure the adjoining interior door is locked - I'm sure it never will again. I just wish Grey Eagle Hotel had shown some care and attention when it came to taking care of a guest.

Good

very enjoyable

Liked: casino and hotel
Disliked: pillows

Superb