Lumea by the Sea

Very bad

Disliked: I booked the property for a friend and the property demanded a deposit of $200 after I had made a payment online, my friend arrived at the property shortly after 3pm for check in and was told they cannot be given the room. After trying to use his card to pay the deposit and the card declining because it was an in-activated card from overseas my friend also offered to hand over his passport while trying to get the issue resolved. It was at this point that he was told to leave the property and wait outside for more than 6 hours while waiting for us to send him cash as we were also affected by a 8 hour time difference. It was only after we sent him money that he was allowed into the property at around midnight. I’m really disappointed with their customer service and in the future will never use this hotel. A really unnecessary inconvenience by the manager on duty too. My friend only managed to get 4 hours sleep after travelling for 26 hours to LA and had to report for work tired in the morning

Very good

Good

Bad

Very poor

Very good

Liked: The customer service was a 10 out of 10. Every staff member we encountered was very polite and helpful. Lobby area was clean.
Disliked: The bed sheets and towels needed to replaced. The towels were very thin and dingy. The bedsheets were white but the pillowcases were dingy and yellow.

Passable

Pleasant stay!

Liked: My room's flat-screen TV surprised me with its wide range of cable channels. After a hard day, it was a pleasant way to wind down, and the comfortable bed made it simple.

Comfortable stay!

Liked: Since I had a lot of luggage, the private parking was really helpful. The room was comfortable and large, and the hotel staff was very helpful in helping me with my bags.