Green Granite Inn Ascend Hotel Collection Guest Reviews
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Write a review
Anonymous Mon, 19 May 2025
Hotel seems to be running...
Liked: The location is great, breakfast was ok, had juice machine but didn't work.
Disliked: Our room did not have hand towels or face clothes. We asked for towels for the pool and there were no towels. The desk clerk said she didn't know what had happened but there were no towels and this was for 2 days. Also I traveled with co-workers who stayed in another room, their room was listed as vacant twice and friends keys did not work, on one occasion when they went back to their room the door was wide open. Upon explaining this to the desk when new keys were given they were told it was probably because Mikey (staff worker left the door open). This was after we spent the day shopping at the outlet and had several purchases in the room along with personal items.
Arianna Sun, 18 May 2025
Love it , we come...
Liked: Love it here ! We come every year for our anniversary. Clean . Polite service . Comfy . Great breakfast . Pool was great vibes . Location is perfect as well .
Disliked: The only complaint at all was the low staff which is no one’s fault ! The pool towels were out every time ( it was busy ) . Front desk is very busy and usually not available but when available AMAZING service.
Joann Fri, 9 May 2025
Seems to have gone downhill...
Liked: Stayed here for years and always feel comfortable. Older lady needing ground floor and they always take care of me. Tv remote didn't work and they were right on getting a different one. Even offered to give me a different room.
Disliked: Room was in much needed work. Breakfast was a bust which is unusual. Moldy bread, coffee was just warm,
Tyre Thu, 8 May 2025
Exceptional
Andres Tue, 6 May 2025
Superb
Jack Mon, 5 May 2025
Very good
Siobhan Tue, 8 April 2025
Good
Liked: Perfect
Disliked: Hotel needs a bit if modernisation - looks a bit grubby
Michelle Sat, 5 April 2025
Disappointing
Liked: Location
Disliked: Rooms are very outdated. Lighting is poor. Seemed to be more of a place that travelling construction workers stay.
Tonya Mon, 31 March 2025
Excellent will stay again
Liked: Great room, great value. Front desk staff was so personable and friendly and great. Room was clean, and quiet. Only saddened that the pool was closed due to someone getting sick in it, however grateful it was closed and people weren’t allowed to swim in vomit.
Thomas Mon, 31 March 2025
Good
Liked: Staff helpful and pleasant. Location very good.
Disliked: The queen bed was far too low to the floor - needs a box spring to raise it to allow easier access. Bed likely needs replacement as it was saging.