Terrible

Liked: It was okay
Disliked: Daughter lost IPad never heard from anyone. Called 5 times had to stop in myself and get back Ipad.

Disappointing

Good

Liked: All in all it was mostly what we expected and was satisfactory and the room worked out well. The place has a fun theme and it was busy so good for you. A little more care could be put to cleaning up the pool area, if felt like there was no one clearing tables and resetting furniture so it made for a more hectic experience and wasn't terribly accommodating. The service in the downstairs restaurant was great and they allowed us in 15 min ahead of closing which we appreciated.
Disliked: Some areas to focus on include Buckets bar and grill - almost fully automated but still very clunky with a confused staff. It took me 35 minutes to get two drinks and chips/nacho cheese and it wasn't very busy when I arrived. It got busier because of the poor execution later. It was confused chaos behind that counter with seemingly no leadership. Even when I went to the counter to get my order, was notified via text it was ready, it wasn't ready and the woman literally asked me what I had ordered. Huh? Also, the towel check-in and check-out process needs some attention, slow with long lines. That could use a re-set. I still believe we will come back but with lesser expectations we we will be avoiding Buckets. It is good to see resorts like yours busy again, cheers to that

Exceptional

Exceptional

Exceptional

Very good

Good

Liked: Kids loved the place. Lots of activities.
Disliked: Too busy. Not many food options.

Disappointing