grätzlhotel Serviten Guest Reviews
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Santiago Sat, 31 May 2025
Superb
Liked: Nicely decorated, extremely comfortable bed and good location.
Disliked: There were no tea towels 😅
Yanitsa Tue, 6 May 2025
Great deal
Liked: Beautiful apartment. We were in condo 902. Everything was clean. We loved the inner private yard. The place is quiet, next to Metro&tram station, big supermarket, coffee shops and etc. The neighbourhood felt safe.There was coffee machine with some capsules, iron, hair dryer, fridge, slippers (very useful for going outside in the yard).We loved it and I would definitely come back if visiting Viena again.Tip: the lighting is dimmable, you need to hold down the switch to increase/decrease it (by default it’s set to low mode).
Aoife Mon, 7 April 2025
Exceptional
Ulrike Mon, 23 December 2024
Exceptional
Ryan Sun, 15 December 2024
Our stay was fantastic, with...
Liked: I loved our room—it was so stylish! We had a sort of kitchenette, a lovely terrace, and a very comfortable bathroom. The duvet and mattress were incredibly cozy.
Disliked: The pillows were overly soft and felt almost non-existent, even though we had two each. It would have also been nice to have some interaction with the owner to add a personal touch to the experience. That said, it was still an exceptional stay, and I would gladly return.
Renate Sat, 23 November 2024
Exceptional
Lyn Fri, 27 September 2024
Pleasant
Liked: Location was good
Disliked: It smelt as though someone had been smoking in the room. There were no cups small enough for the coffee maker. Needed more pillows as they were too flat
Werner Wed, 21 August 2024
Bad stay - not recommended
Liked: Nice location and apartment with some great features, like a drying rack, coffee machine. Supermarket nearby.
Disliked: Super loud AC and horrible to enter (code and key but the code only worked once). But my main issue was the staff. It felt like their 'may I help you' was a 'go away please'. We were about 4 hours early, on bikes, on a super hot day. We called to see if there was any way we could at least leave our luggage and POSSIBLY a slightly early check in, to get out of the heat. 90%+ of times I ask for an early check at another properties I get a 'no probs'. But here, not only did the lady say it was absolutely impossible, but when I called again to get options, pretended she had not previously spoken to me. I later found I could have easily have left stuff as the apartment was vacated and being cleaned. I'd never recommend this to anyone, in case, like me, you need some flexibility. We cycled around (after cycling to Vienna) for hours in the heat, waiting for the 3pm check-in.
Joanne Mon, 1 July 2024
Great little apartment in good...
Liked: Location and the outside space. The kitchen was also very useful
Disliked: The accommodation wasn’t ready when we arrived at 1530 which was 30 mins after check in. It was a little frustrating as we wanted to shower and go out quickly. The member of staff was very helpful and tried to accommodate us. I think a folder with the wifi code and other local information would also be useful. I had printed off most of the information but forgotten wifi details. It would be a useful addition
Sergio Fri, 14 June 2024
Great base from which to...
Liked: Great room located close to public transport from where you can explore the city. The location is absolutely perfect. Getting the room key was easy. Everything was super clean and well tended to. The room has a kitchenette and was very spacious. Communication with the proprietors was quick. Coffee capsules were included, as was a bottle of wine.
Disliked: The bed is spacious and modern but the mattress was a bit too hard for me. Possibly a difference in preferences between Austrians and Dutch. I was also asked to do a deposit for potential damages to the property. It is sad that these times require this, but doing that separately from the Booking.com app doesn't feel quite right. However, the proprietors returned the deposit promptly.