GrandStay Residential Suites Rapid City

Passable

Liked: Location was good close to the things we wanted to do.
Disliked: The room wasn’t very clean and had a bad odor

Good location and room for...

Liked: Breakfast was good, parking was good, location was good close to many things. Overall hotel was good and the staff were friendly.
Disliked: The AC didnt work the best on the very hot days could not get my room to a comfortable temperature.

Very good

Nicole at the front desk...

Liked: The location was ideal, the staff were flat out wonderful, and the rates were very reasonable.
Disliked: The pool wasn’t heated, neither was the hot tub. A heater had supposedly just been replaced but I was there 3 days and nothing warmed up.

Good

Liked: It was a good location .. easy to get to all the attractions. Our suite was nice, lots of room. The breakfast was good.
Disliked: The chairs for our kitchenette table were very dirty. Other than that, the rest of our suite was clean.

Good

Horrible

Liked: none
Disliked: Our room was right next to the air conditioning unit outside, and when that kicked on it was so loud! Our bathroom door was hard to open and shut, there was paint on the bathroom floor. There was cleaning supplies the maid had left in our room when we arrived. There were no pillows and blankets for the fold out bed. The refrigerator was so close to a wall that you could not open it all the way. And worst of all, we could only get into our room sometimes, out door key mechanism was not working right and they just kept giving us new key cards that didn't work. We were literally locked out of our own room. It was so frustrating! They never gave me a discount or offered to change rooms.

Exceptional

Passable

Disliked: Trash was in room, bed was not queen size