GrandStay Hotel & Suites Stillwater Guest Reviews
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2.4 miles from Stillwater centre |
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Arlene Sun, 24 March 2024
Great stay at Grand Stay.
Liked: It was a great place to stay and very accomidating.
Disliked: Everything was great! Rooms were clean and comfortable. Breakfast was good.
Brinker Mon, 11 March 2024
Exceptional
Lora Mon, 4 March 2024
Pleasant
Disliked: No water pressure in the bathroom sink
Bailey Fri, 23 February 2024
HORRIBLE CUSTOMER SERVICE!
Liked: The spa tub was nice.
Disliked: The rude staff, no food at the "complimentary breakfast", ants in the bathroom. No way to talk to staff when we needed something.
Tc Mon, 5 February 2024
Worst hotel experience in 10...
Liked: The ugly dark carpet hides the stains. There was plenty of room in the parking lot since all the other people seem to know to go elsewhere
Disliked: Dirty and unsanitary rooms, especially the bathrooms.... horrible plumbing, the water doesn't drain so by the time you are done washing your hands the sink is full.... a few minutes in the shower and your ankle deep in water.... fixtures are crooked and held on with silicone, Superficial only cleaning everywhere, no concept of deep cleaning anywhere. The corrosion and crap that came out of the tub jets show they have no idea which cleaner to use or how to clean them out.... or they just don't care. Which tracks with the half-assed repairs that we see everywhere.... nothing but "cheap lipstick on a pig."Cobwebs are everywhere, nasty/fuzzy ventilation vent covers, non-smoking room looked like it had been smoked in from the yellow stains and the appearance of cigarette burns in the bathroomDark and dismal place, poor lightingUnruly children running through the halls, dogs barking and jumping out windows, security door was bypassed by the lookout for the drug deal going on in the parking lot... but hey they held it open for me to carry my bags through after they made sure to ask me if I was a cop....The weirdest thing was our interaction with the staff.... the supposed manager talking his way into our room to "document" some of issues to address with housekeeping by taking pictures.... who then proceeded to not take a single picture but instead argue that he "knew for a fact" that the sheets got changed despite them being wrinkled and having hairs in them. He did begrudgingly provide us different sheets so that we could change them ourselves.The nice waitress at the local restaurant told us all the locals know the place to be no good and steered us to someplace else that was nice.We got ripped off! No allowance were made or offered.... their cancelation fee is the same as your booking price so no refunds....!! Once they have your credit card number.... I guess you're paying no matter what.
Brandy Mon, 29 January 2024
Very good
Franscene Sat, 27 January 2024
Very good
Felicia Mon, 22 January 2024
Perfect and comfortable stay
Liked: This place is really wonderful. Pleasant staff, great room, incredibly comfortable bed, the pool was perfect. Great temperature, not too cold. Could have swam and relaxed longer. The in-room spa tub was great. Bathroom had great toiletries. We will be back. Thank you staff!
Disliked: No complaints
Anonymous Wed, 3 January 2024
Exceptional
Yliana Thu, 28 December 2023
Very good