GrandStay Hotel & Suites Johnston-Des Moines IA

Very good

Front desk night person was...

Good

Liked: Facilities are new, well decorated, rooms had good amenities and lots of charging stations or outlets, great location. Breakfast and coffee are.
Disliked: There are not fans in the bathrooms so the rooms can become very humid. Apparently their housekeeping policy is that they will not provide housekeeping unless asked for it. However, that was not communicated to me at check-in. Therefore we did not have housekeeping services for any of the 5 nights we stayed. One member of our party communicated twice regarding lack of housekeeping which was acknowledged but no feedback or services provided, then on the third attempt we were informed of the policy and no apology given or accountability taken. (New employee blamed for not communicating policy.) By that point housekeeping was finished for the day and they could only provide us with new towels. Calling the “front desk” from the room phone doesn’t actually connect to the front desk but the hotel chain’s general customer service number.

Goid place to stay

Liked: Comfortable and clean. Nice staff.

Spotless, comfortable hotel in quiet...

Liked: Spotless, comfortable hotel - perfect for my overnight stay.
Disliked: Nothing

Exceptional

Liked: Very nice hotel. (only been here a little over a year). Pleasant staff. The flooring is laminate, which was great since they welcome pets. Good assortment of breakfast items.
Disliked: Nothing

We had never stayed at...

Liked: The style of the room, the comfort of the bed and shower, the coffee, and especially the front desk staff person.
Disliked: Can’t think of anything.

Clean and comfortable

Liked: Newer property
Disliked: I liked it all

Conveniently comfortable, safe

Liked: Location is convenient for visiting the Johnston area. The hotel is new therefore very clean and fresh. The breakfast was adequate. Beds comfortable. Internet fast.
Disliked: Noisy late night parking lot tailgate party & public outdoor theatre at Johnston City Hall.