Grand Smokies Resort Lodge Pigeon Forge

Very bad and want a...

Liked: Beds was nice and the pool
Disliked: One of the front desk workers was rude. The bathroom was to small and no walk in shower. The fridge was nasty and rusted in some spots. The balcony had no view at all.

Exceptional

Could use some updates

Liked: I liked the easy check in and breakfast was amazing.
Disliked: The beds slip around on platforms. So every time you roll over the beds slide. Needs comforters updated.

Exceptional

Exceptional

Superb

Hotel was great staff not...

Liked: The hotel was clean. The pool was warm. Loved the water slide. The coffee in the lobby was good. Free breakfast buffet was decent.
Disliked: Staff was a bit rude

Hotel was a 10/10 staff...

Liked: The property was nice. Hot coffee in the lobby was way better than the coffee in the room. The free breakfast buffet was decent. The pool was good water slide was fun. Pool was at warm. For the hot water in the bath tub you have to let it run for 10-15 min before you want hot water only putting that in this so people know. Rooms were clean. Our room was ready an hour and a half early. Hotel was very nice the staff on the other hand wasn’t to nice. Didn’t really care to talk to them. They were not friendly at all. If the hotel had better staff it would be a great hotel.
Disliked: The staff mainly the two ladies when I was checking in. The hotel could definitely use better staff.

Exceptional