Grand Sierra Resort and Casino Guest Reviews
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|1.8 miles from Reno centre|
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Christian Mon, 10 May 2021
Jessica Mon, 10 May 2021
Nicola Mon, 10 May 2021
Liked: You don?t really have to leave for anything, they had everything you needed right there!!!!
Sunny Mon, 10 May 2021
First impression was good
Liked: Clean and the rooms are really big
Disliked: So, I really do like this hotel, however, upon checking in, there were at least 20 people in line and they had only two people who were checking people in, so the whole check in process was a little irritating. They do not allow guests to use the luggage trolleys, you have to have the bell service do it. They do not clean your room for you unless you specifically request it, EVERY DAY! there is no room service, which is weird. At the pool, they have 3 waitresses working the entire pool area, which is HUGE! we saw Cirque De Soleil while we were there, which was an hour show (could?ve been longer) and e we weren?t allowed to bring any beverages into the show; they did have waitresses at the show, but they only serviced people who were sitting at the tables, no one in a the audience, which was also irritating.
Agenbroad Mon, 10 May 2021
Anonymous Mon, 10 May 2021
Christina Sun, 9 May 2021
Nice stay, we'll come back...
Liked: I love how spacious the room was and the amount of storage and surface/table top areas there were. Our king bed was big and comfortable. The pillows were very comfortable. We appreciated having a refrigerator in the room (no microwave FYI). Room service food delivery was amazing and delicious (buffet reviews weren't promising so didn't try). And the view from the 27th floor was nice! Overall great experience, we'll come back!
Disliked: Yesterday morning there were a lot of weird humming sounds through the walls while we relaxed in the room. At first we thought it was someone's dog but then realize that's incorrect as it was happening constantly. We had a suspicion it was the pipes, since it got louder in the bathroom. It was kind of strange and irritating but nothing that got in the way. Parking was kind of a pain but it wasn't horrible enough to prevent us from not coming back. When you use the bathroom sink, be ready for splash zone city! It's a nice water faucet and big sink, but the way it's design made water splash everywhere, even in the lowest possible setting.
Frank Sun, 9 May 2021
The comfort, the view, and...
Liked: I did not know of any breakfast. We did really enjoy the buffet. The person that checked us in was very helpful. His name was Mustafa. He went above and beyond to get us our reservation.
Disliked: No complimentary breakfast. Not enough towels.
Manwinder Sat, 8 May 2021
Anonymous Sat, 8 May 2021
Disliked: My room still had food on the floor