Grand Naniloa Hotel Hilo - a DoubleTree by Hilton

good staff

Liked: cool location, also convenient
Disliked: 30+ screaming kids in pool from 4 til 8pmonly option for parking was valet, with tip 35$ for one night.

Exceptional

Superb

Exceptional

Exceptional

I would go back based...

Liked: Beautiful place on the bay. Staff was very kind.
Disliked: We had purchased breakfast for 3 adults with the room. Unfortunately, the hotel did not honor breakfast for the third adult. Guests with a stay of more than a day should be given a kayak voucher. Kayaks weren't available majority of the stay.

Exceptional

Liked: Front staff Carlo & Ciera went above and beyond to check me in!
Disliked: I liked everything!

Great location & comfortable room

Liked: Great location able to walk to Banyon Drive & Gardens. The hotel gave us drink vouchers, golf and snorkling vouchers. The bed was very comfortable and we had a 180 view of the harbor which was stunning. Breakfast was a la cart but very delicious. And the pool was right on the waterfront so nice spot.
Disliked: The cleaning supplies used in the room had a strong smell. We aired out our room after each cleaning service.The rooms could use a renovation & face lift but clean and comfortable.The bathtub is a huge step and luckily they provided a anti-slip mat because it was slick.I would have liked a small nightlight in the bathroom (which i brought myself)

Exceptional