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AustraliaGrand Naniloa Hotel Hilo - a DoubleTree by Hilton Guest Reviews
Overall Average Score:
Good (3.75 out of 5)
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Sheena Mon, 28 April 2025
Exceptional
Judy Mon, 28 April 2025
Nice chilled place. Outside of...
Liked: Grounds were really nice and relaxing. Really liked the restaurant staff. Food was also good
Disliked: The corridor of some areas needed some updating and the flush was strong but noisy.
William Sun, 20 April 2025
Good
Susan Sat, 19 April 2025
The location in Hilo could...
Liked: The rooms were spacious and clean. I didn't experience noise from adjacent rooms. Breakfast items were quite good. Free use of pool towels and snorkeling gear. The valet parking was quick and worth the daily fee.
Disliked: Bottled water was supplied only the first day of a six day stay. Extra surcharges for each day of the stay; not apprised of the fees until just prior to our stay. The original reservation was for four rooms, requested close together. Not sure if they could have been further apart.
Elaina Mon, 14 April 2025
Disappointing
Melvin Mon, 14 April 2025
Good
Brenda Wed, 9 April 2025
Passable
Jaycee Mon, 7 April 2025
Very good
Steve Mon, 7 April 2025
glad to leave
Liked: location
Disliked: air-conditioning didn't work, noisy, staff with could not care less attitudes, double charged us the resort fee, lift did not work, rooms and plumbing very noisy. felt like we were staying in a 3rd world country.
Bell Sun, 23 March 2025
I feel like we got...
Liked: The most perfect location. Absolutely beautiful outdoor area. Generous drink coupons, restaurant was fine, reasonable prices. Very friendly staff, treated us kindly and seemed happy to be there and working. Feel like compared to other hotels, it was a fine quality affordable option
Disliked: Building is in need of update, which I know they are actively working on. We had a corner room with two full glass walls, and for some reason the curtains were really dirty. Had random black splotches on them. Other than that, room seemed pretty clean to me. Hall ways had scratches and peeling paint and felt a little yucky. 3 elevators but it seemed that only one was actually working— there was always a huge queue in the lobby. Thankfully we were only a few floors up so just walked, no issue. AC was loud. Seemed understaffed- always a huge queue for check in as well and only a person or two working.
