Exceptional

I had a lovely time...

Liked: The location. The concierge desk was very helpful. Also the doorman excellent in answering questions and pointing me in the right direction. Felt safe being on my own at nearly 80 years of age. The room over-looking Union square was a huge bonus.
Disliked: On account of Covid restrictions I appreciate that the restaurant facilities were limited and everyone was doing their best. I have no further comment on this -- difficult times

Exceptional

Liked: location
Disliked: parking price

Poor

Disliked: I have been trying to understand why I paid more cost than I booked for and no one can explain for one month.

Mixed bag spoiled by specific...

Disliked: They charged me ten dollars a night extra under the garb of a room upgrade which was not explained properly. I called two days before check out to tally what I was expected to pay VS my booking.com fare and the front desk never mentioned any upgrade fee. They sent me a final bill at 2am just two hours prior to departure. I questioned this charge at the check out counter but the clerk there was rude bordering on insulting. I?m sorry buddy I feel for you having to work at 3 am but you don?t have to take it out on me.

Passable

Superb

short no issue

Liked: location
Disliked: not modern

Exceptional

Liked: great view and location. inside was very nice as well