Name: Grand Hyatt San Antonio
Address: 600 East Market, San Antonio, TX
Telephone: (888) 608-6346
Rating: 4.25

Grand Hyatt San Antonio Guest Reviews

Overall Average Score:

Very Good (4.15 out of 5)

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Superb

Liked: amsi was all smiles , staff is usually our first touch point, glad it was her. confirmed free breakfast (buffet which was delish but if not free $36) w my 3rd party booking and seemed to have All the answers even at checkout! nice room great view comfy bed a bit warm in the room but No NOISE! parking was a bit painful bc valet was $$$ but public lot across the street much mess $$ valets were so nice ! ty made the heat bearable. ps rooftop pool was gorgeous

Good, but pricey!

Liked: The room was quiet, but small. Our view was acceptable, but not great. The self-parking worked well. The breakfast, which was excellent, was included in the price of the room, but it did not include coffee or juice, that was charged separately. I thought that was strange. The staff was very courteous and helpful. The location was convenient to Ruth Chris steak house downtown.
Disliked: When we checked out, we were not offered a receipt for our hotel stay. We were told that they would email us a receipt. After 24 hours and no receipt, we called the hotel to get a receipt. After they emailed a receipt, we discovered the credit card charge, and the receipt were not the same. We called back to the hotel and asked for details on the difference. We were told that the difference might be for incidentals. So, now we wait for the charge to finalize.