Exceptional

The Grand Hyatt is definitely...

Liked: Awesome location above the River Walk!! Close to many restaurants, the Alamo and other historic sites -- all in walking distance. The staff were customer-centered and the facilities clean.
Disliked: The internet connection was choppy within the hotel and the adjacent convention center.

Exceptional

Respectful

Liked: Great location  and friendly staff
Disliked: Room service…isn’t no longer room service … bringing food in plastic containers is not acceptable…. especially when you’re still spending top dollar for basic food.

Exceptional

Over priced and under valued

Liked: Room size, but way too expensive
Disliked: The cost versus the value. Property did not meet my expectations.

Disliked: Everything great!

Exceptional

Liked: Very great hotel in the Riverwalk area of San Antonio with lots of amenities like pool and gym. It has a bar as well, and all the touristy places are all within its vicinity, which is great, I love this hotel.

Just okay

Liked: Location is closed to the mall and attractions
Disliked: There were only 1 sink for the whole family of 4 Not enough space for us to lay out our makeups and skin care and hygiene products