Grand Hotel Praha

Lovely staff, good service, great...

Liked: The location is outstanding. We had delicious breakfast, each morning , seated in a first floor restaurant overlooking the Astronomical Clock in Old Town Square.
Disliked: Our room was up 67 stairs with no lift. We are in our 60s but very very fit so we were fine. This was probably because we requested a twin room. There was a very willing concierge happy to carry bags up for us.

Bad

Disliked: I hired their most expensive room called Luxury Apartment done the payment before i arrived and i went the address that was in the old town square and which was in my confirmation. After we did the check in they told me the room is in another place which was 10-15 min walk. Than I argued and did not want to stay another location but they told me there was no other option . Than we walked with luggages for 10-15 min and came to a street which i did not feel safe for my family and they took me a flat in an old apartment basement which was awful and i refused to stay there. They told me stay one night and they will move me to hotel and while i was thinking that option and arguing than they told me there was no room available and i had to stay that flat. I refused and book a room from Marriot and also they refused to refund my money . I talked with booking also they told them it was mentioned in my booking which was not true also . I am still trying to refund my money and booking.com not helping on this issue. So i advice never stay in that hotel as they are awful .

We had a wonderful time...

Liked: Very clean,right in the heart of Prague,in front of the Astronomical clock and all the beautiful Restaurants

Very good

Liked: Close to centre of Prague and astronomical clock view
Disliked: Room overlooked pigeons which was full of their dirt. No kettle in room which would have made it exceptional rating

Exceptional

Exceptional

Liked: Location fabulous amenities great

Exceptional

Good

Exceptional

Liked: The breakfast was lovely, the room very clean. Next to everything!! Highly recommended!!