Grand Hotel Nouvel Opera Guest Reviews
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Write a review
Judy Fri, 27 June 2025
Good
Liked: It is a very small room with a small shower area. It is kind of dated. But based on other reviews i wasnt surprise on the condition. It works fine for one person for a few days. Of note the dont have AC and there is no fridge, but they do provide a fan.
Treena-marie Thu, 26 June 2025
Will not stay again.
Disliked: There were many things disappointing. The cost was unreal for the value. The room was so hot with only a very tiny fan available. The washroom was very small. There was no place to put a makeup bag. You had a sliding door that was see through. Breakfast was expensive, we went elsewhere. The room was so tiny there was only too To layout one suitcase at a time. The pictures do not show a true reflection of the room. The elevator was sketchy and tiny. Some staff in the morning were lovely. Night staff not so much.
Anonymous Sun, 22 June 2025
horrible - won’t be returning
Liked: nothing. if i could give it a 0 i would.
Disliked: extremely rude manager, apparently you’re not allowed to keep your own room key? as 2 female travellers we felt extremely unsafe. especially considering when we arrived back to the property there was no one to retrieve our room key for us and we noticed all of the room keys had been left just on the counter for anyone to take. not secure at all!
Alistair Sun, 22 June 2025
Superb
Liked: Lovely hotel staff very friendly and helpful and was clean and quiet which is what I was after.
Ore Sun, 22 June 2025
Poor
Chris Fri, 13 June 2025
I'm not convinced the staff...
Liked: What did I like? Checking out.
Disliked: Everything that wasn't checking out. 10 minutes in the room and someone lets themselves in through a door I'd believed I'd locked, left immediately when they realised the room wasn't empty. First night trying to leave, the receptionist demands I give them my key card "for security", and that they'd give it back to me when I return. They didn't take my ID or name or anything they could use to identify me, so anyone could have claimed they were me and got my key card. I refused to hand it over. I really think they were trying to rob me.The room is a million degrees, you can't step into the shower without nearly breaking the crappy doors off the hinges unless you're about 60kg max, the views from the window are of an apartment block so you can't open the curtains ever if you want any privacy and the walls are paper thin.
Anonymous Thu, 12 June 2025
Bad
Yasmyn Mon, 9 June 2025
Disappointing Stay – Poor Customer...
Liked: Nothing rude customer service and service desk if I could rate a zero I could
Disliked: Everything
Denise Sun, 8 June 2025
On the whole a good...
Liked: Good location, clean and comfortable
Disliked: Sliding door to the toilet that you could see through
Sarah Sat, 7 June 2025
The receptionist was rude complained...
Liked: The actual hotel was clean and comfortable for one night
Disliked: The receptionist was very