Grand Beach Hotel Surfside

Excelente

Liked: Location
Disliked: Almohadas

Bad

Superb

Stay was easy and relaxing,...

Liked: Location right on the beach was great as was beach service. Staff was very friendly. Easy to relax with everything right there. Lunch food on the beach was good! Rooms were a decent size.
Disliked: The pool was small so it was quite crowded and it did not seem that clean. The lobby had a very distinct, off putting odor. The food was extremely overpriced and some of it was not tasty (breakfast came out in under 3 minutes, pancakes were clearly pre-made because we received the wrong kind and when we sent it back, they immediately brought the right kind). Could use daily room service - needed towels because the rooms get quite messy with sand.

Nice, at this price you...

Liked: The location is great, the view is outstanding. The room is nice and the bed is comfortable, but, and there is a big but- the AC motor is located inside the room! Therefore the noise is so strong. I needed to decide to sleep in silence but without AC or other way. At least it wasn’t to hot.. I didn’t like that there is no breakfast buffet, if you choose to eat breakfast at the hotel you eat at their restaurant and the options are limited. Unfortunately the check-in experience was very unpleasant for me, I have arrived at around 10 pm, the gentleman in the entrance didn’t assist me with my luggage- usually it’s not a problem but all their hallways are with carpets what makes taking to suitcases very hard task till your room. The last and most important part is that the lady at the reception was so rude! She didn’t want to explain me anything when checkin in, the first thing she asked me is to provide her my CC , I’ve mentioned that the order was pre-paid via booking but still she insisted to charge me again. After few min her colleague came and told her that there is no need, it didn’t stop there, she was unpolite , rude, when I asked her about the activities in the hotel and location of all the amenities such as pool, beach restaurant etc she asked me what it’s your first time here? I told her yes, even though she asked me this in the beginning of the checkin. Till the end of the checking I didn’t receive from her any information , just the room key, and floor number. This is a very unpleasant and unprofessional way. I’m not sure she is qualified to work in reception if she do not have the ability to provide a proper guidance when a person is checking in to the hotel.

Superb

Very good

Liked: Room smelt bad at times!
Disliked: smell of room

Overall, this was a great...

Liked: The rooms were very clean and comfortable and the rooftop pool area was great. The location right on the beach was amazing. And the hotel was beautiful. And the hotel staff was very friendly and accommodating.
Disliked: The check-in and checkout processes were very slow due to system errors, but the staff was very accommodating. The main level pool was not clean. The elevators were slow because one was out of service. Cocktails were very pricey.

Very good