Grand Beach Hotel Bay Harbor

Very good

Exceptional

Lovely

Liked: Clean and comfortable
Disliked: None

Top

Liked: Yoli was the best receptionist ever!

Superb

Liked: Loved the aesthetic, the pool, and lobby area and the balcony view. The only issue I had was the cleaning Crew does not thoroughly clean the rooms. Upon checking in I found the bathroom very dirty and it was very late so I opted to wait till the morning to address the issue ( because I also had a little travel cleaning supplies). The following morning, I asked for my room to be cleaned after “the cleaning” it still looked the same way. The same hair from the previous occupants was all over The room, and the shower, And I found stains on the toilet. The other issue I had was they were not honest with me upon checking in about the price for valet parking. The valet attendant told me that it was one flat fee, and I did not find out until after check out that that fee was charged per night.

Bad

Pleasant

I would not stay at...

Liked: The breakfast food was ok. The potatoes were not fully cooked. The orange juice was watered down. The bagels were good along with the yogurt. The atmosphere was good in the lobby. The terrace and water view was nice in the room.
Disliked: Called ahead of time to front desk and asked for linens and pillows for the pullout sofa. Checked in and this was not done. Went down to front desk and politely asked for these items. Front desk female employee with a strong accent became confrontational. She was so much in her feelings that she did not hear my request. One pillow was delivered to my room instead of the two that I politely asked her for. Once I figured out how to use the phones in the room. I called the front desk and asked for another pillow. 20 minutes passed and a pillow had not been delivered. I went back down to the front desk and asked for a pillow. The pillow was delivered after that. After a long day of traveling and hunting for food. I did not expect a simple situation to become so difficult. I did not expect this kind of behavior from hospitality staff. Housekeeping cleaned the room and only left one washcloth when we needed four. Once again, I had to go to the front desk and retrieve what should have been provided in the room. I was not pleased with the valet only parking at $42/night. The hotel should list valet only parking in the description.

Nice good value great location

Liked: It’s near the water
Disliked: Dirty mold in master bathroom shower floors were filled with black moldy