Name: Grand Beach Hotel Bay Harbor
Address: 9601 E Bay Harbor Drive, Miami Beach, FL
Telephone: (888) 608-6346
Rating: 4.25

Bad

Pleasant

I would not stay at...

Liked: The breakfast food was ok. The potatoes were not fully cooked. The orange juice was watered down. The bagels were good along with the yogurt. The atmosphere was good in the lobby. The terrace and water view was nice in the room.
Disliked: Called ahead of time to front desk and asked for linens and pillows for the pullout sofa. Checked in and this was not done. Went down to front desk and politely asked for these items. Front desk female employee with a strong accent became confrontational. She was so much in her feelings that she did not hear my request. One pillow was delivered to my room instead of the two that I politely asked her for. Once I figured out how to use the phones in the room. I called the front desk and asked for another pillow. 20 minutes passed and a pillow had not been delivered. I went back down to the front desk and asked for a pillow. The pillow was delivered after that. After a long day of traveling and hunting for food. I did not expect a simple situation to become so difficult. I did not expect this kind of behavior from hospitality staff. Housekeeping cleaned the room and only left one washcloth when we needed four. Once again, I had to go to the front desk and retrieve what should have been provided in the room. I was not pleased with the valet only parking at $42/night. The hotel should list valet only parking in the description.

Nice good value great location

Liked: It’s near the water
Disliked: Dirty mold in master bathroom shower floors were filled with black moldy

This was a great hotel...

Liked: The location, staff was friendly, and hotel was smelled amazing at all times!
Disliked: My kids liked them, but I didn't care for the huge lizards

Superb

Very good

Liked: Spacious and very clean room with great balcony. Check in process was straightforward and staff we met were helpful.
Disliked: Breakfast was very basic and there was no bar or restaurant with the hotel

The location was nice, the...

Liked: The staff was very friendly

Superb

Good

Liked: The hotel itself is beautiful, with spotless facilities, a great location, and well-maintained installations. Everything inside was clean and comfortable, and I really appreciated the attention to detail.
Disliked: However, I wish the hotel had mentioned the ongoing construction right next door. From 8 AM every day, the noise, dust, and intensity made it nearly impossible to enjoy the pool, canal area, or any outdoor space. It was disappointing given how lovely the property is otherwise, and this really made our experience not too pleasant.Additionally, this hotel is no longer linked to the Grand Beach at Surfside and Miami Beach, so you cannot use the other hotels’ facilities for free as before—I wish we had known this ahead of time. These factors really made our experience different from other times.