Exceptional

Not worth the price :(

Liked: We booked this hotel to splurge on our anniversary. We were so excited to stay at a fancy place. The bed was comfy, and the location was great for downtown. But see comments below for disappointments.
Disliked: For the price of the hotel we were VERY disappointed with our experience. First off, we booked and the taxes and fees were way more than we were expecting. THEN, when I checked in they made me pay an extra $24 for parking (there was no warning that parking was extra). After all fees we ended up paying almost $70 extra than we were planning (for only one night!) When we got there the room smelled like a motel and the room wasn't worth the price (i.e. the cheaper Hilton or Marriot would have been nicer). The staff was alright, not super informative like other hotels I've been to. Overall, from this experience, I learned I don't want to stay at this hotel again.

Superb

Liked: Billing issues

Exceptional

Disliked: the indoor pool was closed

Beautiful hotel - but you...

Liked: beautiful property, a bit formal for the setting, nice indoor and outdoor pools with spa
Disliked: too many extra charges. No free water in the room - which is crazy for this climate - so had to pay $7. No toast with the breakfast eggs order. $50 for a late checkout till 2pm even though the hotel was empty on Sunday. $35 for valet parking and $25 for self-parking. No affiliation with brand to earn points

Very impressed with this hotel....

Liked: super clean, awesome staff and great rooms!
Disliked: I didn?t find anything we didn?t like.

Exceptional

Wonderful first stay at The...

Disliked: The bathroom floor didn?t get cleaned or at least not very well.

Very good

Liked: Breakfast was average at best at Laurals. At the bar area the food was excellent! We had dessert at the the main area across from check in and it was delicious! But, by far, the piano music offered by the lady from Armenia was the highlight of our stay!!!