Gran Meliá Fenix

Exceptional

Excellent

Liked: Everything was great! Thanks
Disliked: None

Exceptional

Exceptional

Nice location and neighborhood, close...

Liked: Location is great for shopping. Hotel is big and comfortable. Elevators are practical. Staff is smiling and helpful.Our room was upgraded even though we didn't tell anything. Food in the Balmoral restaurant was delicious. Sound isolation from the street is very good. Underground is very near. There are very good restaurants close to the hotel.
Disliked: Breakfast has a lot of varieties, but a little bit boring if you are staying 3-4 days. Everyday the same hot buffet.Sound isolation between the floors is not very good. Bathroom is small but practical, not a big problem.

Too expensive for an outdated...

Liked: Great location and friendly staff. Clean. A/C was working well
Disliked: Old building, old rooms with completely outdated bathroom. Extremely expensive for what it is

Very good

Liked: Same old good Melia with best surroundings and easy walking access to all major places - Barrio Salamanka, Prado, Retiro and others + shopping disctirct around
Disliked: Food preparation was terrible, no idea, whats the reason (maybe summertime and temporary cooks, no idea), any hot meal was bad.I'd also mention problems with any topic or inquiry understanding + maybe language problems + slow moving of some personnel. Performance also need to be imporved.

Exceptional

Exceptional