Rooms were roomy and clean; personnel and staff were excellent. Would definitely recommend and stay again.

Passable

Very good

Superb

Liked: Great location, awesome restaurant/bar at the top of the hotel with very attentive staff, beautiful night as well.
Disliked: Your company Bookings.com didn't transfer our reservation to the hotel so we were without one. It took over an hour but Graduate realized your site was down and gave us a room, they were very accommodating. We will not use your service again, no way to get in touch with anyone in your organization since it's based in Europe I believe, very disappointed with your organization.

I will never stay there...

Liked: It was hard to enjoy anything about this place because the hotel bungled every aspect of our stay. The staff treated us like we were inconvenient trash.The management bungled every aspect of our stay.
Disliked: The customer service was ATROCIOUS. I used to be homeless...and I'd rather sleep on the street again than give this hotel more money. I usually stay in hotels with a far lower star rating, and they offer much better service than this place did. I don't require much to be happy and comfortable, but they failed at all levels.

Exceptional

Liked: Everything! My lady friend lives in Baltimore and I in North Carolina. Richmond is in half the drive for us and we have stayed at the Graduate 5 times. The location is great and the hotel employees are outstanding, couldn?t ask for a better place to stay at.
Disliked: N/A

Pleasant

Liked: The property was pretty good condition
Disliked: Check in and valet service we?re not well organized and create unnecessary confusion and delay.

Poor

It was okay. Not worth...

Exceptional