Rooms were roomy and clean; personnel and staff were excellent. Would definitely recommend and stay again.

Very good

Richmond needs improvement. We stayed...

Liked: We did not have breakfast... we were not informed it was available. We liked that we only had to be there one night.
Disliked: The room we were given had not been cleaned. We had to wait an hour for the ?management? to figure it out. We brought dinner to the hotel... food was cold by the time we got our second and less-than-we reserved...room. The ?room coordinator? begrudgingly gave us 50% discount... that took the edge off but our trip was definitely less than we hoped for. We stayed at the Graduate Annapolis two weeks ago.. it was magical. This was not. We will not stay here again.

Passable

Liked: I have stayed here before and chose to stay here again bc I love the feel and ambience and in theory the amenities.
Disliked: The attitude of the employees, the inconvenience I was clearly causing them by asking for things like fresh towels and someone to help me with my bag. While I understand the Covid restrictions, that doesn?t require the lack of accommodations for hotel patrons.

Very good

Liked: Valet and front desk workers are very polite.
Disliked: Bar was closed due to Covid19. But I understand why. Valet parking is expensive.

Exceptional

Good

Exceptional

Liked: The staff was extremely polite and accommodating. They really work to help you with things when needed. The room was great! We were upgraded to a suite which had two bathrooms.
Disliked: Parking overnight is expensive.

Very good

Superb