Graduate by Hilton Richmond

Rooms were roomy and clean; personnel and staff were excellent. Would definitely recommend and stay again.

Very good

Poor

Liked: Staff was helpful
Disliked: I book my family suit back in May when I get there to check they didn't have my suit my room that they gave me was ready until after 7pm

Exceptional

The room was not ready...

Disliked: My stay was originally for 2 nights. I cancelled one night a few days before arrival. Booking assured me they contacted the property. When we arrived I was charged for 2 nights despite assurances from front desk I would not be charged.

Very good stay my Son...

Liked: Good location Very kind staffVery good room excellent shower nice bath productsFree cold water in lobby all the time good especially in SummerFun and nice decor
Disliked: My mattress needed to be rotated and flipped. Big sagging area near head of bed had to keep shifting around or my back hurt

Disappointing

Disliked: I stayed so I could use the roof top pool … it’s closed

Loved it!

Liked: Vibe and location
Disliked: Valet service was slow due to someone calling out unexpectedly; appears offsite parking is rather far from building which caused delays - staff need scooters to get around faster

This is probably a one-off...

Liked: It was comfortable and convenient.
Disliked: The pool was closed, the bathroom fan vent was loud and came on with the bathroom light, the toilet refilling was loud, and the elevators were badly dysfunctional. The elevator had to be manned to function, and to travel from our room to the lobby required a call to the front desk first. Additional time had to be allotted, not knowing how long it would take to come to our floor. The valet dropped the ball getting our car, requiring a second request for service, causing us to be late for our dinner reservation.

Superb

Liked: I always love the Graduate brand - it was a no-brainer to book this spot. The hotel was slammed the weekend we stayed; three different wedding parties were there. When we arrived, Jason at the front desk noted they were oversold, and he generously upgraded us to a suite. It was HUGE - two bathrooms! AC was cold, bed was firm, and the suite set-up met our needs. Loved it!The room was obviously a win, staff were friendly, and the location fit well within our plans. A great stay!
Disliked: One note: at least in the suite, there were no convenient outlets at the bed. That just is poor planning and should be easily rectified.