Graduate by Hilton Richmond Guest Reviews
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Pat, Montclair
Rooms were roomy and clean; personnel and staff were excellent. Would definitely recommend and stay again.
Nikki Tue, 20 May 2025
Bad
Liked: We often stay here because of the location when seeing a show. This was our last time. Quality has plummeted:(
Disliked: Customer service was non-existent. At check out, the concierge was completely passed out. We had to aggressively call out to her in order to wake her up so our car could be returned to us. I honestly did not feel comfortable having her drive my car which she drove in the dark with no lights on (5:45am). We always tip $20. This time I did not because of what I just described. I then received 3 texts requesting to tip the valet which was comical.
Anonymous Tue, 20 May 2025
A decent but very dated...
Matt Sun, 11 May 2025
Very good
Suzette Sat, 10 May 2025
Superb
Greg Fri, 2 May 2025
Disappointing
Liked: Nothing
Disliked: They did not have my room that I reserved available. They made me wait 1 hour at 6:30pm to tell me this news. Then they took another 30 minutes to cancel the reservation. Customer service is awful.
Charles Sun, 27 April 2025
Terrible the valet was rude...
Liked: Nothing.
Disliked: Nothing.
Kristen Thu, 17 April 2025
Exceptional
Bonnie Wed, 16 April 2025
We DID NOT spend the...
Liked: When I arrived at the hotel I wanted to go read on the roof by the pool. The girl at the desk, told me the pool was open. When I got in the elevator a manager noticed I looked lost and basically laughed in my face when I said I was looking for your rooftop space. He said that area is closed. I told him it’s the only reason I booked it. He said I should get my money back bc they closed that area and took all the info off the website. The toilet in one of the rooms was broken. It would not stop running. I couldn’t take a photo of that. Unfortunately I do not have photos of the pillow case with makeup on it or dirty carpet. I have NEVER left a hotel before. Your site has great reviews and is completely misleading. ALSO THE HOTEL IS NOT IN A DESIRABLE AREA. CHECK REVIEWS ON OTHER WEBSITES.
Robin Mon, 14 April 2025
Overpriced Hilton Garden In
Liked: I liked the valet service
Disliked: The cost did not match the hotel. This is not a 4 star hotel. This is more along the lines of a Hilton Garden Inn (I have no problem with Hilton Garden Inn if that's what I'm paying for) that got new paint and "boutique" wallpaper. And the painting wasn't done well. The carpets were not vacuumed in the common areas. There was food and dirty towels in the hallway.
Taryn Sun, 13 April 2025
Good